Client Care Coordinator

6 days ago

Surrey, British Columbia, Canada Fraser Health Authority Full time
**Job Summary:** Client Care Coordinator is responsible for supervising and providing work direction to staff, coordinating staffing coverage, and providing clinical leadership and guidance to team members. Job Description: The Client Care Coordinator plays a vital role in the delivery of person-centered and recovery-oriented care at Fraser Health. This position requires a Registered Nurse or Registered Psychiatric Nurse with a strong clinical background and leadership skills. Key Responsibilities: • Provides leadership to the interprofessional team by coordinating client care activities, providing information and consultation to designated care providers and students. • Supervises and provides work direction to staff by methods such as scheduling, coordinating and adjusting work activities in accordance to the needs of the unit. • Evaluates the provision of care to clients and their families in accordance with the organization vision and values. • Participates in the development and maintenance of safety programs, ensuring the safety and security of clients and staff. • Coordinates and participates in quality improvement and risk management activities. • Participates in staff development activities, including conducting needs assessments and coordinating the introduction of new skills and procedures. • Oversees quality assurance issues and assists in reviewing client records for legibility, completeness and accuracy. • Consults and collaborates with interprofessional team members and other healthcare professionals/providers in the identification and resolution of client/family issues. • Participates on committees and operational task groups to facilitate the resolution of issues and/or to advocate for the goals and objectives of the program. • Promotes research-based practice through collaboration with others and promoting staff awareness and involvement in research activities. • Assists the Manager with planning, developing and evaluating client care by providing input regarding clinical practice and systems. Qualifications: • Current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM). • Three (3) years of recent related clinical experience in the designated clinical area, including one (1) year experience in a supervisory role. • Completion of substance use certificate program as required. • Skills and Abilities: + Clinical proficiency/expertise in the designated clinical area. + Knowledge of community resources and health-related support services. + Ability to supervise and provide leadership and work direction. + Ability to coordinate client assignments, in collaboration with staff. + Ability to monitor staff workload and patient factors and adjust client assignments accordingly. + Ability to establish priorities for client care, patient flow/discharge planning and overall daily operations of the designated unit(s). + Ability to monitor the quality of client care and ensure maintenance of standards for nursing practice and nursing support staff. + Ability to communicate effectively both verbally and in writing. + Ability to work independently and in an organized and self-directed manner. + Ability to problem-solve and effectively deal with conflict situations. About Fraser Health: Fraser Health is a leading healthcare provider in British Columbia, Canada, serving over 2 million people in Metro Vancouver and the Fraser Valley. We are committed to delivering high-quality patient care and promoting a culture of respect, caring, and trust. Our team of 48,000+ staff, medical staff, and volunteers work together to provide a wide range of healthcare services, including hospital and community-based care. We value diversity and strive to create an inclusive and equitable work environment.

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