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Representant Experience Client
2 months ago
**Horraire Lundi au vendredi entre 10h00- 18h00**
Nous recherchons un Représentant de l'Expérience Client pour un poste permanent à temps plein. Ce poste est idéal pour les personnes passionnées du service à la clientèle qui adhèrent à la culture du Client d'Abord.
- Vous êtes passionné du service à la clientèle et vous adhérez à la culture du Client d'Abord.
- Vous voyez les zones grises, les lignes floues et le changement comme une opportunité d'amélioration.
- Vous cherchez des solutions aux obstacles et vous n'avez pas peur des défis.
- Vous prônez le travail d'équipe, la coopération et valorisez les partenariats.
Vous aiderez à :
- Répondre aux demandes des consommateurs de manière efficace et efficiente tout en respectant les normes d'excellence en service de Van Houtte.
- Enquêter et résoudre les problèmes des consommateurs.
- Offrir des solutions alternatives pour résoudre la situation du client.
- Faire un suivi auprès des clients pour s'assurer que le problème a été résolu à la satisfaction du consommateur.
- Utiliser des systèmes pour collecter, traiter, consigner, récupérer et communiquer des informations.
- Travailler en collaboration avec des pairs et d'autres départements.
Ce que vous apportez à l'équipe :
- Expérience pertinente en service à la clientèle.
- Solides compétences en résolution de problèmes.
- Compétences interpersonnelles et persuasives bien développées.
- Bilinguisme, français et anglais (écrit et parlé).
Si vous êtes intéressé par ce poste, envoyez votre curriculum vitae et nos conseillers en acquisition de talents communiqueront avec vous pour une conversation rapide.
Keurig Dr Pepper Canada est une importante société multinationale de boissons, avec des bureaux partout dans le monde et au Canada. Nous offrons un programme de rémunération compétitif comprenant des avantages sociaux, des commissions, un REER et des vacances.
