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Customer Service Representative- 12 month contract

3 months ago

Toronto, Ontario, Canada The Cigna Group Full time
The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

Express Script Canada is looking for Customer Service Representative to work within our inbound Provider Call Centre. The ideal candidate must be able to work up to 35 hours per week and be flexible working afternoons and evenings, as well as occasional weekends and holidays.

NOTE: This is a 12-month contract position with possible extension.

Location: Toronto Office

Working environment: Hybrid

The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada's commitment to accessibility and responsiveness to providers. This position is instrumental in meeting contractual objectives and service levels.

Key Responsibilities:

  • Respond to inbound calls from a variety of Health Care Providers
  • Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries
  • Identify and assess the caller's needs
  • Provide accurate, and complete information in a prompt and professional manner
  • Provide technical support where required to assist providers with electronic claims submissions
  • Collaborate with other internal teams & departments
  • Communicate effectively and efficiently
  • Provide a world-class customer service experience with every interaction
  • Other duties as assigned

Please note this role requires flexible availability and may include weekend shifts. The Call Centre hours are Monday to Friday, 6:30am to midnight and weekends and holidays, 8:00am to midnight.

Qualifications:

  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to work independently and within a team environment
  • Problem-solving skills
  • Flexibility in working days, evenings and holidays
  • Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
  • French could be an asset

Internal candidates should apply before March 27, 2024.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.