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Resort Guest Services Agent

2 months ago

Osoyoos, British Columbia, Canada Spirit Ridge Full time

**Resort Guest Services Agent**

**Unique Opportunity in Wine Country**

Located on the traditional lands of the Osoyoos Indian Band, Spirit Ridge Resort offers a one-of-a-kind experience in the heart of wine country. As a Resort Guest Services Agent, you will be the face of the resort, creating memorable experiences for guests and exceeding their expectations.

**Key Responsibilities:**

* Provide exceptional guest service, ensuring a seamless arrival and departure experience
* Process payments and complete guest transactions with accuracy and efficiency
* Stay up-to-date on resort amenities and local activities to provide personalized recommendations
* Work in a fast-paced environment, standing for shifts and handling multiple tasks with ease

**Requirements:**

* Excellent communication and interpersonal skills
* Ability to multitask and work under pressure
* Strong attention to detail and problem-solving skills
* Tech-savvy with experience in systems and software
* Ability to work in a warm environment and stand for long periods

**What We Offer:**

* Company events and team-building activities
* Subsidized staff housing and free on-site parking
* Discounts on water sports, spa, wine, and golf
* Discounted staff menu and free continental breakfast in the staff lounge
* Employee, friends, and family rates at Hyatt's worldwide
* Comprehensive benefit plan, including extended health, dental, life insurance, and family plans for full-time permanent employees

**If You're the Right Fit:**

We're looking for a motivated and enthusiastic individual who is passionate about delivering exceptional guest experiences. If you're a team player with a can-do attitude, we want to hear from you.