Phone Operator

Found in: beBee jobs CA - 1 week ago


Montreal, Quebec, Canada Hôtel Humaniti Montréal Full time

The Humaniti
Hotel Montreal is the very first Autograph Collection by Marriott hotel to
establish itself in Quebec, in all its grace and sophistication. Open since
June 2021, the hotel is located in the heart of a vertical community that
includes condos, residences, offices, two restaurants, a lounge, a bakery, a
health centered grocery store, a fitness center, meeting rooms and spa.
Experience hospitality at its finest and discover an innovative concept that
celebrates the art of living in all its forms. Simply exceptional, the Humaniti
Hotel Montreal is a next-generation hotels for true global citizens. A unique
hotel that subtly permeates an ecosystem rich in experiences, inspiring design,
and a fascinating way of life.

Join
the Humaniti community

Here
are the benefits and privileges offered to you by the Humaniti Hotel:

· Thrive
within a positive, friendly, and dynamic team in a beautiful environment.

·
The opportunity to take on new challenges and advance
your career across North America.

·
Various employee recognition programs.

·
Various training programs.

·
Discounts within our hotel chain.

·
Uniform provided.

Description

We are looking for enthusiastic,
autonomous, and friendly individuals who wish to provide a memorable and
personalized experience to each of our guests. Our phone operators are the
first point of contact our guests will have over the phone and will be responsible
for bringing the Humaniti experience to life from the first interaction with
our guests.

Our phone operators will work together
with the front desk team to deliver impeccable service to our guests,
reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel
Montreal, we are seeking individuals who have a deep understanding of human
interactions and will deliver an experience in line with our wellness concept
to our customers.

Roles and Responsibilities

·
Answer incoming internal and external calls.

·
Redirect calls according to clients' needs.

·
Respond to client inquiries.

·
Respond to client questions via chat.

·
Take room service orders and communicate them to the
restaurant.

·
Monitor various client requests using our tracking
software.

·
Perform various administrative tasks to assist the
reception team.

·
Provide service that exceeds our customers'
expectations and instill this quality of service throughout the team.

·
Ensure smooth service coordination with various hotel
departments.

·
Excellent organizational skills, prioritization, and
outstanding customer service.

·
Ability to work under pressure and manage stress.

·
Proactivity, initiative, and autonomy.

·
(2) years of experience in high-end customer service.

·
Bilingual (French and English).

·
Availability during the day, evening, night, and
weekends.

·
Experience with Marriott chain hotels, an asset.



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