Chasseur-portier/Bell Attendant

2 months ago

Montreal, Quebec, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Chasseur-portier

Division: Hébergement

Département: Services à la clientèle

Se rapporte à: Assistant(e) responsable à l'hébergement

Statut : Temps plein

Taux horaire : 20,88 $

*En raison des lois locales en vigueur, nous privilégions les candidats qui détiennent la permission de travailler au Canada.

Résumé du poste

Créer une atmosphère accueillante aux clients de l'hôtel, des restaurants et des banquets. En charge de venir en aide pour le transport des bagages, paquets et colis des clients vers la chambre ou les transports de ces derniers. S'assurer que le départ des clients se fait sans encombre.

Principales responsabilités
  • Accueillir les clients qui arrivent à l'hôtel et leurs souhaiter la bienvenue, si possible en utilisant leur nom;
  • Faire la gestion des bagages des clients de l'arrivée jusqu'au départ. Diriger les clients vers la réception pour l'enregistrement et le départ;
  • S'assurer du bon fonctionnement du trafic à l'intérieur de l'espace de l'hôtel en dirigeant les voitures et taxis convenablement;
  • Assister les clients avec itinéraires, recommandations et information sur la ville et ses activités. Appeler des taxis si demandés. Faire le transport des bagages;
  • Interagir avec les clients avec le plus haut niveau d'hospitalité et professionnalisme, les assister avec toutes questions générales de l'hôtel - tel que services proposés à l'hôtel, heures d'ouvertures, employés clefs, évènements dans l'hôtel;
  • Saluer toutes personnes passant par la porte d'entrée et s'assurer qu'elles n'ont pas besoin d'assistance;
  • Se soumettre aux règles et standards Four Seasons comme décris dans le manuel le Manuel de l'employé;
  • Travailler harmonieusement et professionnellement avec tous les collègues et superviseurs;
  • S'assurer que les espaces extérieurs, d'entreposage des bagages et l'entrée soient toujours propres;
  • Assister les concierges dans leurs responsabilités et devoirs en cas de besoin;
  • Effectuer toute autre tâche connexe aux fonctions ;
  • Se soumettre aux règles et standards Four Seasons comme décris dans le manuel le Manuel de l'employé;
Qualifications et compétences souhaitées
  • Disponible pour travailler à n'importe quel quart de travail, y compris le matin, l'après-midi, le soir et la nuit;
  • Bonne communication en français et en anglais, à l'oral et à l'écrit (niveau intermédiaire);
  • Connaissances de base du centre-ville de Montréal ainsi que des points d'intérêt culturels et culinaires de la ville ;
  • Avoir une bonne résistance au stress et le gérer de manière positive et efficace ;
  • Être à l'aise dans un environnement à cadence rapide ;
  • Faire preuve d'un très bon esprit d'équipe ;
  • Intérêt et aptitude à offrir un service hors pair à nos clients internes, externes et nos fournisseurs ;
  • Être organisé, méticuleux et débrouillard ;
  • 1-2 ans d'expérience dans un poste similaire (un atout) ;
Avantages pour vous
  • Couverture maladie complémentaire (soins dentaires, vision, assurance-vie,RMT, médicaments sur ordonnance, etc.) après la périodeprobatoire ;
  • Réductions au restaurant MARCUS et à notre spa 5étoiles ;
  • Journées et événements de reconnaissance du thème des employés - Employé du mois; célébrations des années de service, événements d'anniversaire, etc.
  • Repas gratuit par quart de travail dans la salle à manger de nos employés (Café 1440) ;
  • Plan de retraite aveccontribution del'employeur ;
  • Congés payés, jours de vacances et 2 jours fériés flottants supplémentaires paran ;
  • Excellent programme de formation et dedéveloppement ;
  • Programme de voyage des employés, y compris les séjours gratuits au Four Seasons dans le monde (selon la durée du service et sous réserve de disponibilité).
  • Et plus
Notre organisation est un employeur sensibilisé envers l'équité professionnelle et qui s'engage à recruter une main-d'œuvre diversifiée et à maintenir une culture inclusive. L'usage du masculin n'est utilisé qu'aux fins d'alléger le texte. Nous ne discriminons pas en fonction du genre, de l'appartenance ethnique, de la religion, de l'orientation sexuelle, de l'âge, du handicap ou de toute autre base protégée par les lois provinciales ou fédérales.

Bell Attendant

Division: Rooms

Department: Guest Services

Reports to: Rooms Operations Assistant Managers

Status: Full-Time

Hourly Rate: $20.88

*Due to local laws, we prioritize applicants who have permission to work in Canada.

Job Summary

Creates a welcoming atmosphere for guests of the hotel, restaurant and banquets. In charge of helping with the transportation of guest luggages, packages and parcels from the room to the method of transportation. Ensures the guest's departure is flawless.

Core Responsibilities
  • Welcome guests arriving at the hotel, if possible by using their name;
  • Manage guest luggage from time of arrival till time of departure. Direct guests to the front desk;
  • Ensure proper flow of traffic within the area around the hotel and direct cars and taxis accordingly;
  • Help guests with itineraries, recommendations and information about the city and its activities. Call taxis when requested to. Transport guest luggage;
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events;
  • Greet all persons who pass by the hotel's entrance and offer them assistance;
  • Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Manual;
  • Works harmoniously and professionally with co-workers and supervisors;
  • Provides a high level of cleanliness in the lobby and luggage storage room;
  • Assists guests at the Concierge Desk if need be;
  • Accomplish all other associated tasks;
  • Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Manual;
Desired Qualifications and Skills
  • Available to work at any shift including, morning, afternoon, evening and overnight;
  • Ability to communicate in French and English, both orally and in writing (Intermediate level);
  • Basic knowledge of Downtown Montréal as well as its main cultural and culinary points of interest;
  • Have a good resistance to stress and manage it positively and effectively;
  • Be comfortable in a fast-paced environment;
  • Demonstrate a very good team spirit
  • Interest and ability to provide outstanding service to our internal, external customers and our suppliers;
  • Be organized, meticulous and resourceful;
  • 1-2 years' experience in a similar position;
  • Post-secondary degree in hotel management, administration or related field.
What's in it for you?
  • Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs,etc) after probationary period;
  • Discounts at MARCUS Restaurant and our 5-Star Spa;
  • Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events,etc... ;
  • Complimentary meal per shift in our employee dining room (Café 1440);
  • Retirement plan with employercontribution;
  • Paid time off vacation days and 2 additional floating holidays per year;
  • Excellent training and development program;
  • Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).
  • And more
*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

  • Chasseur-portier/Bell Attendant

    15 hours ago

    Montreal, Quebec, Canada Four Seasons Hotels and Resorts Full time

    Chasseur-portier Division : Hébergement Département : Services à la clientèle Se rapporte à : Assistant(e) responsable à l'hébergement Statut : Temps plein Taux horaire : 21,04 $ *En raison des lois locales en vigueur, nous privilégions les candidats qui détiennent la permission de travailler au Canada. Résumé du poste Créer une...

  • Gestionnaire de comptes, SMB

    1 month ago

    Montreal, Quebec, Canada Bell Full time

    Code de demande: Bell ne se contente pas de construire des réseaux de calibre mondial, d'élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde.Si vous êtes prêt à donner corps à des idées innovatrices et à vous joindre à...

  • 2025 Internship Program- Human Resources

    2 weeks ago

    Montreal, Quebec, Canada Bell Full time

    ​Req Id: 420043At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the...

  • 2025 Graduate Program- Media

    2 weeks ago

    Montreal, Quebec, Canada Bell Full time

    ​Req Id: 420054At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the...

  • Applications for Graduate and Internship Programs

    3 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Req Id: 419966At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the...

  • 2025 Internship Program- Technology Product Management

    2 weeks ago

    Montreal, Quebec, Canada Bell Full time

    ​Req Id: 420041At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the...

  • Superviseur de lєhébergement

    2 months ago

    Montreal, Quebec, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • 2025 Internship Program- Marketing, Brand

    3 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Req Id: 420058At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the...

  • 2025 Graduate Program- Marketing, Brand

    3 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Req Id: 420057At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the...

  • Guest Services Attendant

    4 weeks ago

    Montreal, Quebec, Canada Four Seasons Hotels and Resorts Full time

    Position: Bell AttendantCompany: Four Seasons Hotels and ResortsFour Seasons Hotels and Resorts is renowned for its unwavering commitment to delivering extraordinary experiences for guests, residents, and partners through a focus on luxury and authentic hospitality. As a Bell Attendant at Four Seasons, you will be instrumental in fostering a warm and...

  • Senior Manager, Data platform Operations and Automation

    4 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Req Id: At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for...

  • Coordonnateur rapports

    4 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Req Id: 420162En choisissant Bell Solutions techniques, vous choisissez une carrière, pas seulement un emploi. Nous nous engageons à développer les talents et à offrir des opportunités de croissance infinies aux membres de l'équipe. Joignez-vous à l'équipe de Bell Solutions techniques et découvrez comment nous faisons les choses pour les membres de...

  • Coordonnateur rapports BTS

    4 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Req Id: 420161En choisissant Bell Solutions techniques, vous choisissez une carrière, pas seulement un emploi. Nous nous engageons à développer les talents et à offrir des opportunités de croissance infinies aux membres de l'équipe. Joignez-vous à l'équipe de Bell Solutions techniques et découvrez comment nous faisons les choses pour les membres de...

  • Agent des comptes clients

    4 weeks ago

    Montreal, Quebec, Canada Artemis Recrutement Full time

    Agent des comptes clientsArtemis Recrutement est à la recherche d'un agent des comptes clients pour une entreprise de renom basée à Montréal. Si vous partagez la valeur de la collaboration, vous pourriez être le candidat idéal. Rejoindre un leader mondial dans son secteur, reconnu pour son innovation et son attention portée à ses employés, pourrait...

  • Commis à la trésorerie

    1 week ago

    Montreal, Quebec, Canada Artemis Full time

    Commis à la trésorerieArtemis recrutement est actuellement à la recherche d'un(e) commis à la trésorerie pour l'un de ses excellents clients situé dans l'Est de Montréal. Cette belle entreprise en croissance dans le domaine de la distribution saura vous offrir un environnement de travail des plus agréables, des perspectives d'évolution et une...

  • Guest Services Associate

    4 weeks ago

    Montreal, Quebec, Canada Four Seasons Hotels and Resorts Full time

    Position Title: Bell AttendantCompany: Four Seasons Hotels and ResortsFour Seasons Hotels and Resorts is renowned for its unwavering commitment to delivering outstanding experiences for guests, residents, and partners through a focus on luxury and authentic hospitality. As a Bell Attendant at Four Seasons, you will be instrumental in fostering a warm and...

  • Guest Services Associate

    4 weeks ago

    Montreal, Quebec, Canada Four Seasons Hotels and Resorts Full time

    Position: Bell AttendantCompany: Four Seasons Hotels and ResortsAt Four Seasons Hotels and Resorts, we pride ourselves on delivering unparalleled service and creating memorable experiences for our guests. As a Bell Attendant, you will be an essential part of our team, ensuring that every guest feels welcomed and valued during their stay.Role Overview:Greet...

  • Guest Services Attendant

    4 weeks ago

    Montreal, Quebec, Canada Four Seasons Hotels and Resorts Full time

    Position: Bell Services AssociateAbout Four Seasons Hotels and Resorts:Four Seasons is renowned for its outstanding hospitality and dedication to crafting memorable experiences for guests globally. Our staff members are committed to delivering luxury with a genuine touch, ensuring that every encounter leaves a significant impact.About Our Location:Four...

  • Guest Services Attendant

    4 weeks ago

    Montreal, Quebec, Canada Four Seasons Hotels and Resorts Full time

    Position: Bell StaffAbout Four Seasons Hotels and Resorts:Four Seasons is renowned for its outstanding service and dedication to crafting memorable experiences for guests globally. Our staff members are committed to delivering luxury with authenticity, ensuring that every encounter leaves a significant impact.Location Overview:Four Seasons Hotel Montreal...

  • Guest Services Attendant

    4 weeks ago

    Montreal, Quebec, Canada Four Seasons Hotels and Resorts Full time

    Position: Bell Services AssociateAbout Four Seasons Hotels and Resorts:Four Seasons is celebrated for its unparalleled hospitality and dedication to crafting memorable experiences for guests globally. Our staff is committed to delivering luxury with authenticity, ensuring that every guest interaction is impactful.Location Overview:Four Seasons Hotel Montreal...