Drc Exam Coordinator
2 weeks ago
Coordinate student exams, including accommodated exams, distance education exams, and out-of-time final exams, while overseeing student invigilation staff and ensuring compliance with university policies and procedures.
Key Responsibilities:- Coordinate day-to-day exam invigilation program, including booking rooms, scheduling invigilators, and setting up exam accommodations.
- Troubleshoot and problem-solve issues that arise during exam administration.
- Communicate with instructors, students, and staff to ensure exam format meets student accommodation needs.
- Assign invigilators' day-to-day activities, including scheduling shifts and tasks.
- Deliver invigilator training and provide ongoing support and guidance.
- Coordinate and schedule a team of 100 invigilators.
- Maintain accurate records and attention to detail in managing exam accommodations and invigilation processes.
- Develop and maintain a rolling annual calendar for exams and anticipate planning requirements.
- Perform other duties as required.
- Two (2) years of related post-secondary education in a relevant discipline.
- Over two years of experience in a related field or a combination of education and previous related experience.
- Experience working in a university environment is an asset.
- Demonstrated understanding of disability and equity-related issues within a post-secondary institutional environment.
- Demonstrated computer skills and an ability to learn new software.
- Demonstrated ability to use multiple software interfaces simultaneously and with accuracy.
- Attention to detail is necessary when navigating platforms like Canvas at an administrative level.
- Demonstrated interpersonal skills are essential in both written and oral communication.
- Ability to work cohesively within the DRC Team and broader university community.
- Demonstrated ability to maintain confidentiality and ensure privacy is maintained.
- Demonstrated ability to take initiative and use sound judgment in decision-making.
- Demonstrated ability to think critically, and to interpret policies in consideration of complex exam situations.
- Demonstrated ability to manage conflict and stressful situations and triage concerns as necessary.
- Demonstrated ability to meet deadlines, have a proactive approach to the work, and easily handle unexpected complications.
- Demonstrated skills in maintaining accurate records and attention to detail.
- Demonstrated organization and time management skills.
- Demonstrated ability to be courteous and supportive while being able to assert boundaries and follow protocol when required.
- Ability to exercise tact and discretion when handling sensitive and/or confidential matters.
- Proven working experience with Excel, Word, Email, and other online student management software at an intermediate level.
- Demonstrated ability to work independently as well as be an effective team member.
- Demonstrated ability to create effective training materials.
- Ability to lead clear and engaging training sessions.
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