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Valet/Bellman Staff at Whistler

3 months ago

Whistler, British Columbia, Canada Reimagined Parking Full time
Who You'll Work For?

The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

What You'll Do

The Bell Staff performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the facility that exceeds our customer/client's expectations. General duties will include greeting guests upon arrival/departure and transporting baggage to and from guest rooms. The Bell Staff works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality standards are met at all times.
Key Responsibilities
  • Drive customer success by answering questions, providing directions, disseminating map information, and creating and maintaining communication via social media and an internal digital platform
  • Act as a fast-moving courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
  • Open doors and assist guest/visitors entering and leaving property.
  • Perform vehicle counts, when required to ensure garage does not over fill available spaces
  • Control traffic at entrances and exits, as needed; provide assistance to customers who have forgotten where they parked their vehicle
  • Perform vehicle counts, when required, to ensure garage does not over fill available spaces
  • Act as traffic Controller to direct incoming guests to available parking spaces
  • Greet arriving and departing guests in a friendly and courteous manner
  • Transport guest luggage and belongings to guest rooms
  • Act as concierge for all guests including directing them to proper amenities within the location, calling for taxi/shuttle service, assisting them in notifying valet attendants of their request for their vehicle, and informing the front desk of the location of guest arrival
  • Maintain cleanliness of lobby by picking up or emptying trash, shining fixtures and cleaning glass
  • Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary
  • Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
  • Communicate professionally at all times with guests, client, and teammates
  • Constantly move around the property by walking/standing for extended periods of time, sometimes for entire duration of shift
  • Constantly lift and carry customer luggage or personal items, up to 50lbs
  • All other duties assigned


Skills, Knowledge and Expertise
  • At least 18 years of age
  • Previous customer service experience, preferred
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests

Benefits(Full-Time Employee Only)
Medical/Vision
DentalLife Insurance
AD&D
STDLTD - offered based on employee groupRRSP - offered based on employee groupEAP - offered based on employee groupVacation