Night Auditor

2 days ago

Whistler, British Columbia, Canada Whistler Village Inn + Suites Full time
Adventure Awaits at Whistler Village Inn + Suites

Discover the perfect blend of value and location in the heart of Whistler. Our rustic and inviting hotel offers an authentic mountain resort feel, just steps away from the bustling restaurants, bars, and boutiques of Whistler Village.

As a Night Auditor at Whistler Village Inn + Suites, you'll be part of our fast-paced and fun hospitality team. We're seeking detail-oriented individuals with a natural aptitude for customer service and a passion for working in a dynamic environment.

Key Responsibilities:

  • Take reservations via telephone and register guests upon their arrival
  • Use and maintain database of vacancies, reservations, and room assignments
  • Understand room locations, types of rooms available, and room rates
  • Balance hotel transactions, printing reports for management
  • Respond to guest inquiries, problem solve, and give recommendations
  • Process guest check-ins and checkouts and handle monetary transactions
  • Perform other duties as assigned, including hotel security rounds

What We Offer:

  • A great work environment with opportunities for development and career advancement
  • 40% off meals in the Keg Restaurant
  • Free coffee and tea service
  • Training for advancement
  • Use of facilities (Gym, Sauna, Hydro Spa, and Pool)
  • Highly competitive compensation in Whistler
  • Accommodation discount with Atlific Hotels and Resorts
  • Medical and Dental for full-time employees
  • Some staff discounts on local activities
  • Staff housing based on availability
  • Increments to pay scale based on longevity

Requirements:

  • High school diploma or equivalent
  • Previous hotel-related experience preferred
  • Ability to communicate with public, hotel staff, and management in a professional manner, including use of proper telephone etiquette
  • Knowledge of surrounding areas and local events a plus
  • Skilled in the use of front office equipment
  • Ability to stand for long periods of time
  • Willingness to work a flexible schedule, including weekends and holidays
  • Punctuality and reliable attendance are required
  • Love providing customer service and have an outgoing personality
  • Love the vibe of working in a Ski-Mountain Biking Community
  • Ability to work with limited supervision
  • Computer experience required
  • Customer service experience required

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