Administrative & Process Improvement Coordinator

Are you an Administrative Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join the Admin team. Are you ready to be our Administrative & Process Improvement Coordinator and make an impact in our community?

The Administrative and Process Improvement Coordinator will provide oversight and leadership to several agency-wide projects. Under the direction of the Manager, Administration and Process Improvement, this position will work to ensure that Bissell Centre and its programs, services and administration maintain high standards of accountability through the application of process improvement principles. The Administrative and Process Improvement Coordinator will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

This role will incorporate the goals of the Strategic Plan into the following: internal agency communications planning and collaborative process mapping. The Administrative and Process Improvement Coordinator will build organizational capacity through developing robust processes which ensure accountability and contribute to sound governance; will establish and implement strategic and business plan initiatives which support the achievement of Bissell Centre's broader strategic and operational goals.

Duties and Responsibilities

Administrative Coordination

• Work with leadership and individual departments to improve agency wide processes.
• Ensure that process maps are developed in accordance with, and follow the collaborative process improvement platform
• Develop and implement a framework for identifying, selecting and monitoring progress of process improvements.
• Assists in implementation of a process audit to keep the processes up to date.

Accountability

• Work with Leadership and Management Teams to create and maintain a culture of accountability in the areas of finance, administration, and operations.
• Follow management and employee accountabilities program based on positional levels of authority.

Internal Communications Strategy

· Regularly scan and assess communications protocols within Bissell Centre. Lead efforts to address issues and gaps and identify opportunities to optimize communication.

Process Improvement

• Working with leadership and individual departments to improve agency wide processes.
• Assisting with prioritizing tasks and managing deadlines for projects.
• Assisting in researching and gathering information to support decision-making processes.
• Providing solutions to administrative challenges and escalating issues when necessary.

Executive Initiatives and Administrative Supports

• Provide administrative and project-focused support to the Manager, Administration and Process Improvement and Director, Community Development and Advocacy to help advance organizational strategic goals and objectives, as required.
• Make recommendations and suggest ongoing improvements.
• May act as advisor on administrative matters to senior management.

· Coverage of reception duties; Secondary on phones, admitting visitors, manage incoming/outgoing mail . Accepting Donations and event items for drop off and supervision of volunteers as needed.

• Prepare reports, memos, and other documents, as directed.
• Additional tasks as needed

Qualifications

• Diploma in Business, Administration, Human Resources or relevant education required.
• Prior experience preferred in an instruction, instructional design, or learning development role
• Experience in project coordination from conception to completion and/or Six Sigma training/experience preferred
• Excellent resource, planning and time management skills
• Prior experience in Power Automate in SharePoint preferred but not required

Conditions of Work

· Monday to Friday, 8am to 4:30pm. Flexibility of the working day is inherent in the position. The workload fluctuates. Flexibility to work evenings and weekends is required.

Personal Characteristics

The Administrative and Process Improvement Coordinator should demonstrate competence in all of the following:

· Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.

· Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

· Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.

· Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.

· Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.

· Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.

· Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

· Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.

· Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

• Criminal Record Check
• CWIS Check

Training Requirements

• Conflict into Calm Training
• Other required training may be identified as required

Interested candidates are invited to submit their resume and cover letter to:

Mary Higgs

(Director, Administration)

Email:

Application Deadline: August 9, 2024.

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

As the COVID-19 pandemic evolves, Bissell Centre continues to take action to protect person served and staff. Strategies related to Bissell Centre's response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.