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Service Greeter
2 months ago
Join our team at OpenRoad Audi Boundary as a Greeter and be part of a dynamic and forward-thinking culture.
About the RoleThis is an exciting opportunity to work in a fast-paced environment, interacting with customers and colleagues, and contributing to the success of our Service Department.
Key Responsibilities:- Greet prospective customers and determine the nature of their visit.
- Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Control and track loaner vehicles and their conditions, and assist in moving loaner and guest vehicles into designated areas.
- Perform customer follow up duties by phone.
- Keep customer lounge area presentable and tidy, including stocking coffee area.
- Follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
- Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
- Professional personal appearance.
- Customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
- Exceptional interpersonal and communication skills (oral and written).
- Ability to work well with both customers and colleagues, and maintain relationships.
- Must be able to work in an active, social atmosphere without being distracted.
- Willingness to work outside.
- Valid British Columbia Driver's License Class 5 with a clean drivers abstract.
We are a leading automotive retail group with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are committed to the growth and development of our associates.
What We Offer:- Opportunity to work with a variety of OEM brands.
- Amazing incentives, including a Discounted Vehicle Purchasing Program, Footwear Subsidy, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, and a Tool Allowance.
- Internal and external training and development opportunities for skill development and growth.
- Comprehensive Extended Health and Dental plan, tailored toward Associate wellness.
- Recognition and Engagement Events.
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
