Service Coordinator

1 month ago


Burnaby, British Columbia, Canada Destination Auto Group Full time

At Destination Auto Group, we're seeking a highly motivated and customer-focused Service Greeter/Porter to join our team. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring seamless communication between our customers and our service team.

Key Responsibilities:

  • Receive and respond to customer inquiries and requests in a timely and professional manner.
  • Schedule service appointments and ensure accurate and up-to-date customer information.
  • Recommend services and repairs based on Toyota Canada's maintenance schedule and documented vehicle history.
  • Market and promote our services and promotions to customers.
  • Provide exceptional customer service and resolve any customer concerns or complaints in a prompt and professional manner.

Requirements:

  • Previous experience in a call center or similar environment.
  • Strong customer service skills and a passion for delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Proficiency in MS Office suite and experience with CDK and X-Time is an asset.

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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