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Senior Banquet Manager

3 months ago

Toronto, Ontario, Canada Fairmont Royal York Full time

Company Description

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

The Opportunity:

As a Senior Banquet Manager, you are responsible for ensuring the seamless execution of high-profile events, from weddings to gala dinners, by leading a dedicated team and maintaining exceptional service standards. Their role is pivotal in creating memorable guest experiences, fostering interdepartmental collaboration, and upholding the hotel's reputation for excellence.

In this role you are responsible for:

  • Daily Operations: Oversee daily banquet operations, including bar and room setups, ensuring readiness and standards.
  • Service Culture: Build a service-oriented team providing engaging, memorable events like weddings and gala dinners.
  • Staff Development: Coordinate with Banquet Leaders for staff selection, training, and development to maintain hotel standards.
  • Event Coordination: Attend pre- and post-convention meetings, follow event details, and support banquet leadership in execution.
  • Facility Management: Inspect banquet facilities and equipment regularly, addressing any deficiencies.
  • Interdepartmental Collaboration: Foster positive relationships with culinary, stewarding, and catering teams to ensure seamless operations.
  • Client and Team Engagement: Maintain client relationships, hold monthly meetings, and support colleague engagement programs to drive morale and performance.
Qualifications

What we're looking for:

  • College degree in Hospitality management or related field preferred
  • 4+ years' experience as a Banquet Manager
  • 5+ Years of Food and Beverage leadership experience
  • Experience in leading/ overseeing banquet servers, porters & bartenders
  • Experience in labour forecasting & management
  • Experience in Unionized environment an asset

Physical Aspects of Position (included but not limited to):


• Frequent walking throughout shift


• Occasional lifting and carrying up to 20 lbs


• Occasional kneeling, pushing, pulling, lifting


• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What's in it for you?

• Free Meals: Tasty meals on us every shift.

• Travel Discounts: Sweet deals at Accor hotels worldwide.

• Dry Cleaning: Free dry-cleaning for your work gear.

• Skill Up: Custom learning programs to boost your talents.

• Impact: Join our CSR, Sustainability, and DEI Committees.

• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto's most treasured landmarks.

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