Customer Quality Specialist

8 hours ago

Bradford, Ontario, Canada Magna International Inc. Full time

Job Description: Quality Engineer responsible for customer care, quality improvement, and defect prevention in a high-speed assembly manufacturing environment.

About the Role

Responsible for all aspects of continuous customer care for all products produced at Dortec. Works cooperatively with Team Leaders, Assembly Operators, and Production Supervisors to provide guidance and instruction in correcting quality problems.

Your Responsibilities

Customer Support:

  • Coordinate containment, sort/rework actions for external and internal issues
  • Lead and coordinate problem solving for customer concerns (customer specific reports)
  • Participate in customer quality meetings
  • Manage field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
  • Perform customer goodwill visits as required

Production Support:

  • Identify quality improvement and defect prevention, developing and implementing mistake/error proofing fixtures and devices
  • Facilitate quality-related meetings for assigned products and keep up-to-date meeting minutes
  • Lead and coordinate problem solving for internal concern resolution
  • Coordinate and approve shop floor containment process and follow up on execution
  • Update Business Center panels and participate in report-out meetings, including QOS/Stepdown/Work Packages
  • Participate in the approval process of temporary deviations to current product and processes
  • Participate in Layered Process Audits (LPA) and support closure of open items found during the audit
  • Review and support work orders for engineering changes, special build, and service
  • Participate in 5S implementation
  • Perform daily line walks/audits on assigned assembly lines
  • Maintain safety and good housekeeping

Testing:

  • Participate in Troubled Incident Report (TIR) investigation, prepare 8D report
  • Assist PQ inspectors/Fixture engineer to maintain T&E/durability fixtures
  • Train Inspectors/Operators on proper inspection techniques

Cost Reductions:

  • Support reduction/elimination of added operators
  • Review/assess process improvements
  • Suggest part design alternatives to reduce costs
  • Support Business Center initiatives to reduce scrap and improve efficiency
  • Provide timely disposition on QPF/DMN material (on hold or rejected products)
  • Identify and implement labor savings opportunities (direct and indirect) where feasible

IATF/Mafact including MQS/Customer Specific Audits:

  • Conduct self-audits to current procedures as assigned
  • Lead the resolution of Corrective Action Requests as assigned
  • Participate in Quality Systems Audits with customer and external auditors

ECU Specific:

  • Conduct self-audits to current procedures as assigned
  • Lead the resolution of Corrective Action Requests as assigned
  • Participate in Quality Systems Audits with customer and external auditors

Other:

  • Perform training to Operation Quality Procedures
  • Provide guidance and mentorship for Plant Quality Specialist
  • Train members of operations team in specific quality disciplines as required
  • Perform other duties as required
About Us

We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems, and concepts that make vehicles safer and cleaner, while serving our communities, the planet, and, above all, people.

Forward. For all.

About the Company

The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent vision systems, and advanced automotive lighting technologies, MML's expertise lights the path to innovation, safety, and styling.

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects.

Site Benefits

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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