Customer Experience Agent

3 weeks ago


Montreal, Quebec, Canada Livewell Full time

About Us:

Livewell is a high growth telehealth startup focused on increasing accessibility and affordability of care for Canadians. We are revolutionizing telehealth for providers and their patients alike.

We are backed by Xavier Niel, a member of the LVMH family, and other VC investors.

Our website:

About the Role:

You'll be a good match for the role on our customer support team if you're excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We're a fun team with serious drive and are looking for someone to dive in and join the hustle.

You Will:

Respond to customer inquiries across email, phone, chat and proprietary messaging systems with excellent tone, grammar and spelling for written communications
Resolve issues in a personalized, accurate and timely manner
Build long-term relationships with our customers by offering advice related to products and services
Become an expert in all things Livewell products and offerings and maintain up-to-date knowledge in a fast-changing environment
Complete trainings and up-trainings as-needed
Maintain highest level of discretion when dealing with customer issues
Strive to meet and exceed structured performance targets
Provide feedback to the team and management about customer trends

You Have:

Bachelor degree or equivalent, or currently enrolled in university studies
Strong written and oral communication skills in English
Strong written and oral communication skills in French (optional)
Ability to balance attention to detail with efficient execution in a fast-paced environment
Excellent problem solving and communication skills with a high attention to detail and quality
Experience working in multiple systems and successfully navigating multiple sources of information
Possesses a customer-first, eager-to-help approach

Benefits:

Competitive compensation
Gain exposure and have a large impact at an high growth startup
Work closely with co-founders of the business
Possibility for both remote and in-office role at a beautiful Montreal office

Livewell focuses on Healthcare, Personal Health, Health and Wellness, and Digital Health. Their company has offices in Montreal. They have a small team that's between 11-50 employees.
You can view their website at

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