Bilingual Licensed Customer Care Officer, Home
Found in: beBee jobs CA - 2 weeks ago
Job Summary
Job Description
What is the opportunity?
The Customer Care Officer will respond with professional and accurate service for all client concerns and escalations within the Insurance Advice Centre. You will be responsible for providing effective problem resolution and delivering a superior client experience by demonstrating effective root cause analysis for Home & Auto.
You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provide advice and service solutions where appropriate.
In addition, you will ensure due diligence of procedures, process, regulatory compliance and assessment of risk within set authority limit.
What will you do?
- Provide a superior client experience, listening and connecting with clients, act as a "trusted advisor" in client conversations using effective client discovery to identify client need, provide relevant insurance advice and solutions based on client need.
- Handle complex escalations for supported business areas and provides in the moment coaching to mitigate future problems and build employee capabilities.
- Identify root causes and actions to prevent similar issues from occurring recommendation of action plans or appropriate solutions to resolve the problem as 20-30% of the role will involve coaching managers to problem resolution principles for future handling of similar complaints at the first point of contact
- Partner with leaders to build leader, team and employee capabilities for problem resolution, product and underwriting knowledge
- Creates customized skill builds on complaint handling to address top issues and learning gaps for supported business areas
- Shares insights and trends observed in business level and channel level top irritant analysis sessions
- Leverage tools and resources to support advice driven discussions, maintains data integrity, documenting all relevant client services contacts and results and prepare and submit final decision letters to client as appropriate
- Contribute to the achievement of the centre's overall client survey results focusing on call quality to differentiate the client experience where it matters most to the client
What do you need to succeed?
Must-have
- Requires fluency in French and English to serve our clients in the community with English speaking needs
- Proven experience in Home & Auto Insurance (minimum 2 years preferred)
- Damage Insurance license and OTL license for Ontario is required, along with the ability to obtain provincial licenses in Eastern provinces.
- Proven communication and problem resolution competencies
- Flexibility to work Monday – Friday between 8:00AM - 8:00PM
Nice-to-have
- Life, travel, and/or Call Centre experience
- Personal lines Damage Insurance Agent's license for Quebec
- CIP Designation
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Work in a dynamic, collaborative, progressive, and high-performing team
- Management that supports your work and progression
Access to a variety of job opportunities across businesses and geographies
Job Skills
Additional Job Details
Address:
1 PLACE VILLE MARIE:MONTRÉALCity:
MONTRÉALCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
INSURANCEJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at
-
Licensed Damage Insurance Client Care Officer
Found in: beBee jobs CA - 2 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionRemote work available in the province of Quebec.What is the opportunity?As a Licensed Damage Insurance Client Care Officer, you will respond with professional and accurate service for all client concerns and escalations within the Home & Auto Insurance. You will be responsible for providing effective problem resolution and...
-
Licensed Damage Insurance Client Care Officer
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionRemote work available in the province of Quebec.What is the opportunity?As a Licensed Damage Insurance Client Care Officer, you will respond with professional and accurate service for all client concerns and escalations within the Home & Auto Insurance. You will be responsible for providing effective problem resolution and...
-
Bilingual Licensed Insurance Advisor, Full Time New Graduate
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada Definity Careers Full timePlease note that our regular business hours are Monday to Friday, 8 a.m. to 6 p.m. All applicants must be able to work shifts during these hours. These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare. YOUR NEXT STEPS AS NEW...
-
Bilingual Recoveries Officer
Found in: beBee jobs CA - 2 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat's the opportunity?The Bilingual Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients,...
-
Bilingual Field Nurse Case Manager
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada Bayshore HealthCare Full timeAbout the RoleThe Bilingual Field Nurse Case Manager (FNCM) will play an essential role in supporting patients living with a dermatological disease to improve both their health outcomes and quality of life. FNCM offers enrolment and reimbursement support to physicians and medical case management services to patients. Assist the physician with the completion...
-
Bilingual Field Nurse Case Manager
Found in: beBee jobs CA - 1 day ago
Montreal, Quebec, Canada Bayshore HealthCare Full timeAbout the RoleThe Bilingual Field Nurse Case Manager (FNCM) will play an essential role in supporting patients living with a respirology disease to improve both their health outcomes and quality of life. FNCM offers enrolment and reimbursement support to physicians and medical case management services to patients. Assist the physician with the completion of...
-
Bilingual Fraud Officer
Found in: beBee jobs CA - 2 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryParticipates in bank account investigations to prevent possible fraudulent transactions; minimizes fraud loss and adheres to organizational standards. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job DescriptionWhat is the opportunity?As a Fraud Prevention...
-
Bilingual Insurance Advisor, Full Time New Graduate
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada Definity Careers Full timePlease note that our regular business hours are Monday to Friday, 8 a.m. to 6 p.m. All applicants must be able to work shifts during these hours. These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare. YOUR NEXT STEPS AS NEW...
-
Bilingual Account Manager
Found in: beBee jobs CA - 2 weeks ago
Montreal, Quebec, Canada Hertz Canada Full timeSalary starting at $65,000.00 annually + commissions. The Bilingual Account Manager is responsible for being customer driven and growth oriented to drive business and capitalize on opportunities that result in increased revenue within the corporate segment. Communicates opportunities, challenges, and market trends within assigned territory. This position...
-
VIP Licensed Insurance Advisor
Found in: beBee jobs CA - 2 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?As a VIP Insurance Specialist you will be responsible for providing advice and service to high net worth and mass-affluent clients within RBC Insurance's High Net Worth Home and Auto business group. The VIP Insurance Specialist will lead an extensive discovery process, and offer a unique and differentiated...
-
Financial Security Advisor, Client Care
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionRemote work available in the following provinces: Quebec, Ontario and New Brunswick.As a Bilingual Licensed Financial Security Advisor, Client Care - Insurance, you will respond with professional and accurate service for all client concerns and escalations Insurance Life & Health. You will be responsible for providing effective...
-
Financial Security Advisor, Client Care
Found in: beBee jobs CA - 2 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionRemote work available in the following provinces: Quebec, Ontario and New Brunswick.As a Bilingual Licensed Financial Security Advisor, Client Care - Insurance, you will respond with professional and accurate service for all client concerns and escalations Insurance Life & Health. You will be responsible for providing effective...
-
Export Development Canada Careers – Lead Investment Officer
Found in: beBee jobs CA - 1 week ago
Montreal, Quebec, Canada EDC Full timeJob Description:FinDev Canada is seeking an experienced Investment Officer and a Lead Investment Officer to join our new team and contribute to the successful operation of FinDev Canada. The Lead Investment Officer will work as an integral part of a team of professionals that will source, assess and manage financial transactions.[ads1]Job...
-
Private Client Relationship Specialist
Found in: beBee jobs CA - 2 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?As a Private Client Relationship Specialist, you will be responsible for building trusted relationships with HNW Home and Auto clients by providing ongoing service, renewal handling and claims support. You will also partner with Private Client Insurance Specialists to build and manage HNW client relationships...
-
Customer Service Agent
Found in: beBee jobs CA - 5 days ago
Montreal, Quebec, Canada Novolex Full timeWhy Choose Us? Novolex is a leader in packaging innovation, choice and sustainability. We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets. Novolex's De Luxe Packaging brand, has over 70 years of experience. Our mission is to provide our current customer base and future customers a diverse...
-
Bilingual Credit Management Resolution Officer
Found in: beBee jobs CA - 2 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...
-
Senior Analyst, Pension Administration
Found in: beBee jobs CA - 2 weeks ago
Montreal, Quebec, Canada LifeWorks Inc. Full timeTELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...
-
Bilingual Pricing Specialist
Found in: beBee jobs CA - 2 weeks ago
Montreal, Quebec, Canada McCarthy Tetrault Full timeAt McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and...
-
Bilingual Commercial Credit Advisor
Found in: beBee jobs CA - 2 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?You will support Commercial Account Managers (CAM) in credit renewal and adjudication of files What will you do? Develop and utilize specialized knowledge and experience of specific industry/segment(s) to support the credit needs of Commercial Account Managers and their clientsAssist CAMs with completing...
-
Consultant, Pension Plans
Found in: beBee jobs CA - 2 weeks ago
Montreal, Quebec, Canada LifeWorks Inc. Full timeTELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...