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Operations and Maintenance Account Manager

2 months ago


Vaughan, Ontario, Canada Modern Niagara Full time

Seeking a dynamic Operations & Maintenance Account Manager to drive account growth & annual renewal, overseeing operations, developing strategies, and fostering relationships with key stakeholders.

Modern Niagara is a leading provider of building services, committed to having a positive impact on Canada's infrastructure and communities. We value passion, initiative, determination, professionalism, and teamwork, and are committed to ensuring our teams have everything they need to succeed.

We are a fast-paced, innovative, and collaborative environment where your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada's infrastructure fulfill the needs they were set out to meet.

As a recipient of several awards, including Canada's Best Managed Companies and SMACNA's Safety Excellence Award Program, we are dedicated to excellence in safety, health, and customer satisfaction.

Responsibilities:

  • Manage and oversee the operations and maintenance of existing accounts to ensure customer satisfaction and retention.
  • Develop and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
  • Identify and analyze customer needs and requirements, providing strategic solutions and recommendations to drive account growth.
  • Collaborate with cross-functional teams to align strategies and achieve growth objectives.
  • Monitor and analyze account performance metrics, identifying areas for improvement and implementing action plans to maximize account growth potential.
  • Stay up to date with industry trends and competitive landscape to identify new opportunities for account expansion.
  • Conduct regular account reviews and provide reports to management, outlining account performance, growth strategies, and recommendations for improvement.
  • Assist in the creation and execution of marketing campaigns and initiatives to support account growth objectives.
  • Proactively identify and address any operational issues or challenges that could impact account growth and customer satisfaction.
  • Stay current on market trends, competitor activities, and relevant industry developments to provide insightful recommendations and strategies for growth.

At Modern Niagara, we recognize the value of fostering a diverse, equitable, and inclusive organization and are committed to eliminating barriers faced by members of equity-seeking groups. We value the diversity of the people we hire and serve.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. If you require accommodation during the recruitment process, please advise us so that suitable accommodations can be made.