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Strategic Account Manager

2 months ago

Montreal, Quebec, Canada Lightspeed Commerce Full time
{"title": "Strategic Account Manager", "description": "Drive Customer Success and Growth

We're seeking a skilled Strategic Account Manager to join our team at Lightspeed Commerce. As a key member of our Customer Success organization, you'll be responsible for driving retention and expansion of our highest valued customers.

Your primary objective will be to build strong, long-term relationships with our customers, understanding their goals and challenges, and providing consistent value throughout the customer journey.

You'll act as a single point of contact and account owner for our largest and highest valued customers, owning and driving the strategy for each customer in your book of business.

Key responsibilities include:

  • Driving product adoption and Net Revenue Retention of your book of business
  • Planning and delivering Business Reviews and Success Plans
  • Monitoring customer usage data and translating it into strategies for account retention and growth
  • Advocating industry and customer needs within the Lightspeed organization
  • Establishing and maintaining strong relationships with our customers
  • Working cross-functionally with internal teams to provide exceptional customer satisfaction and resolution

Requirements include:

  • Minimum 5+ years of experience in an enterprise-level Customer Success and/or Account Management role in B2B environments
  • Experience owning retention and growth (NRR) for a large book of business
  • Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies

We offer a range of benefits, including a flexible hybrid work environment, career opportunities, and a comprehensive benefits package. If you're a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply.", "lang_code": "en-US"}