Porsche Reception Associate

22 hours ago


Richmond, British Columbia, Canada OpenRoad Auto Group Full time
Porsche Centre Richmond: A State-of-the-Art Facility

The Porsche Centre Richmond is a cutting-edge facility designed to meet the needs of Porsche customers. Our goal is to provide an exceptional and memorable Porsche experience that exceeds customer expectations.

Job Summary

We are seeking a Full-Time Porsche Host (Reception Associate) to join our dynamic team. As a Reception Associate, you will be the first point of contact for our customers, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities
  • Greet prospective customers and determine the nature of their visit.
  • Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to the advisor.
  • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  • Handle telephone calls in a professional, friendly, and efficient manner, striving to minimize the time they are put on hold.
  • Takes thorough messages, indicating the caller's name, company name if applicable, the time, and reason for call, and ensures the message gets to the appropriate party.
  • Perform clerical duties and accounting duties as assigned by Management.
  • Manage the customer traffic control system.
  • Receive and process payments.
  • Assist with other administrative duties involving new & pre-owned inventory.
  • Process sales documentation, and works effectively with the sales team to ensure timely completion of all tasks.
  • Remit mail received at the reception desk promptly.
  • Complete warranty books for all sold vehicles.
  • Keep customer lounge area presentable and tidy, including stocking coffee area.
  • Follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
Requirements
  • Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
  • Professional personal appearance.
  • Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
  • Exceptional interpersonal and communication skills over the phone and in person.
  • Ability to work and function with all work teams and all department levels.
  • Organized and detail-oriented.
  • Demonstrated computer skills – MS Word and Excel.
  • Must be able to work in an active, social atmosphere without being distracted.

Porsche Centre Richmond offers a comprehensive benefits package, opportunities for career advancement, and a fun and inclusive culture. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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