Team Lead

3 weeks ago

Toronto, Ontario, Canada HR à la carte Full time

Le français à suivre

Here's a bit about South Western Insurance Group:
South Western Insurance Group Ltd (SWG) is the largest wholly and privately owned Managing General Agent/ Wholesale Insurance Intermediary (in Canada) offering a broad range of insurance solutions for specialty, niche, program and insurance needs that require innovative solutions.
Since 1961 we have proudly provided underwriting expertise to independent insurance brokers across Canada with offices located in Toronto, Quebec, & Vancouver. We have earned a reputation for excellence in underwriting, risk management and customer service. We are continuously perfecting the way we do business and are satisfied with nothing less than the absolute highest level of service. Our vision is to be the preferred Canadian Managing General Agent/ Wholesaler based on superior service and underwriting excellence delivered by knowledgeable staff.

South Western Insurance Group offers:
  • Competitive compensation package with comprehensive health and wellness benefits including a group retirement savings plan (RRSP)
  • Flexible work hours and the ability to work-from-home or the local SWG office
  • Continuing education, training, mentorships and stretch assignments
  • Diverse and inspiring colleagues and approachable leaders
Job Description:
The Senior Underwriter / Team Lead will be accountable for overseeing the day-to-day activities and performance management of a team of underwriters. This includes providing advice and expertise related South Western Group's Commercial Liability programs.

Responsibilities:
  • Be responsible for underwriting tasks to achieve targeted goals within the product portfolio
  • Lead team performance through proactive coaching, employee development and performance appraisals
  • Review risk submissions within assigned authority limits – primarily, but not exclusively, through file and call audits. Evaluate, accept, reject or modify risks within established underwriting guidelines
  • Secure additional information and review endorsements where necessary and analyze all pertinent data to determine acceptability of risks according to established underwriting standards
  • Assist in preparing submissions for higher underwriting review
  • Coach brokers for success and improvement to enhance underwriting capabilities, provide market and underwriting insight
  • Maintaining the profitability of your portfolio through superior risk analysis, determining the quality of risk and making necessary recommendations on new business and renewals
  • Negotiating coverage, policy terms and premium rates with clients, referring business exceeding authority level to the appropriate level
  • Contacting external resources as required for additional information pertaining to the risk
  • Participating actively with brokers in terms of promoting products, developing and maintaining positive relationships and business development
  • Ensuring proper file documentation and organization within the SWG InsureVue Operating System
  • Uplifting technical knowledge of yourself and the team through mentoring, coaching, training and meetings with colleagues and direct reports
  • Mentor / train junior underwriter(s) and technical assistant(s)

What we look for:
The ideal candidate will be a highly self-motivated individual and collaborator who is client focused, proactive in dealing with situations and uses critical judgment to make decisions and offer solutions. The person will also demonstrate the following:
  • Post-Secondary degree or diploma in a related field, such as mathematics, finance, economics, business or equivalent experience
  • 10+ years of experience in underwriting, (Allied Health, Senior Care)
  • CIP Certification or equivalent
  • Proficient with Microsoft Office Suite
  • Proven mathematical and analytical skills
  • Considerable experience in a highly service-oriented role
  • Effective problem solver with initiative to be innovative and creative with developing new ideas and concepts
  • Exemplary interpersonal skills with a demonstrated ability to develop and maintain relationships
  • Excellent time management skills with proven ability to prioritize, handle multiple tasks and move between projects continuously
  • Excellent written and oral communication skills and presentation skills
  • Strong organizational skills, attention to detail
  • Committed to team-based environments
  • Proven ability to handle confidential material with the highest level of discretion
  • Demonstrated ability to flourish in environments of significant change
  • Autonomous (comfortable working with minimal supervision)

Please inform us if you require any accommodations during the hiring process. Please note that only those candidates selected for an interview will be contacted.

******************************************************************************

Voici quelques informations sur le Groupe d'assurance South Western:
Le Groupe d'assurance South Western (SWG) est le plus important agent général directeur et intermédiaire d'assurance en gros (au Canada) offrant une vaste gamme de solutions d'assurance pour les spécialités, créneaux, programmes et les besoins d'assurance nécessitant des solutions novatrices. Depuis 1961, nous sommes fiers d'offrir notre expertise en matière de souscription à des courtiers d'assurance indépendants partout au Canada. Nous avons des bureaux situés à Toronto, au Québec et à Vancouver. Nous avons acquis une réputation d'excellence en matière de souscription, de gestion des risques et de service à la clientèle. Nous perfectionnons continuellement notre façon de faire des affaires et ne sommes satisfaits de rien de moins que le plus haut niveau de service. Notre vision est d'être l'agent général / grossiste canadien préféré en raison d'un service supérieur et d'une excellence en matière de souscription fournie par un personnel compétent.

Le Groupe d'assurance South Western offre:
  • Un régime de rémunération concurrentiel avec des avantages sociaux complets en matière de santé et de mieux-être, y compris un régime d'épargne-retraite collectif (REER)
  • Des horaires de travail flexibles et la possibilité de travailler à domicile ou au bureau local de SWG
  • De la formation continue, du mentorat et des affectations élargies
  • Des collègues diversifiés et inspirants et des leaders accessibles

Description du poste :
Le souscripteur senior/chef d'équipe est responsable de la supervision des activités quotidiennes et de la gestion des performances d'une équipe de souscripteurs. Il s'agit notamment de fournir des conseils et de l'expertise concernant les programmes de responsabilité civile des entreprises du Groupe South Western.

Responsabilités :
  • Être responsable des tâches de souscription afin d'atteindre les objectifs fixés dans le cadre du portefeuille de produits
  • Diriger les performances de l'équipe par le biais d'un coaching proactif, du développement des employés et de l'évaluation des performances
  • Examiner les soumissions de risques dans le cadre des limites d'autorité attribuées - principalement, mais pas exclusivement, par le biais d'audits de dossiers et d'appels. Évaluer, accepter, rejeter ou modifier les risques dans le cadre des lignes directrices établies en matière de souscription
  • Obtenir des informations complémentaires, examiner les avenants si nécessaire et analyser toutes les données pertinentes afin de déterminer l'acceptabilité des risques conformément aux normes de souscription établies
  • Aider à la préparation des soumissions en vue d'un examen plus approfondi de la souscription
  • Vous êtes en charge de l'organisation et de la mise en œuvre de l'ensemble des activités de l'entreprise, de l'élaboration des plans d'action, de l'organisation et de la mise en œuvre de l'ensemble des activités du groupe
  • Maintenir la rentabilité de votre portefeuille par une analyse supérieure des risques, en déterminant la qualité des risques et en faisant les recommandations nécessaires sur les nouvelles affaires et les renouvellements
  • Négocier la couverture, les conditions de la police et les taux de prime avec les clients, en renvoyant les affaires dépassant le niveau d'autorité au niveau approprié
  • Contacter des ressources externes, le cas échéant, pour obtenir des informations supplémentaires sur le risque
  • Participer activement avec les courtiers à la promotion des produits, au développement et au maintien de relations positives et au développement des affaires
  • S'assurer que les dossiers sont correctement documentés et organisés dans le système d'exploitation SWG InsureVue
  • Améliorer ses connaissances techniques et celles de l'équipe par le biais du mentorat, du coaching, de la formation et des réunions avec les collègues et les subordonnés directs
  • Vous êtes en charge de l'organisation et de la mise en œuvre de l'ensemble des activités de l'entreprise
Ce que nous recherchons :
Le candidat idéal est une personne très motivée et un collaborateur axé sur le client, proactif dans le traitement des situations et faisant preuve d'un jugement critique pour prendre des décisions et proposer des solutions. La personne devra également faire preuve des qualités suivantes :
  • Diplôme d'études supérieures dans un domaine connexe, tel que les mathématiques, la finance, l'économie, les affaires ou une expérience équivalente
  • 10+ ans d'expérience en souscription (Santé Alliée, Soins aux personnes âgées)
  • Certification CIP ou équivalent
  • Maîtrise de la suite Microsoft Office
  • Compétences mathématiques et analytiques avérées
  • Expérience considérable dans un rôle fortement axé sur le service
  • Vous êtes capable de résoudre des problèmes de manière efficace et de faire preuve d'innovation et de créativité pour développer de nouvelles idées et de nouveaux concepts
  • Des compétences interpersonnelles exemplaires avec une capacité démontrée à développer et à maintenir des relations
  • Excellentes compétences en matière de gestion du temps, avec une capacité avérée à établir des priorités, à gérer des tâches multiples et à passer d'un projet à l'autre en permanence
  • Excellentes compétences en matière de communication écrite et orale et de présentation
  • Solides compétences organisationnelles, souci du détail
  • Engagement dans des environnements basés sur le travail d'équipe
  • Capacité avérée à traiter des documents confidentiels avec la plus grande discrétion
  • Capacité avérée à s'épanouir dans des environnements en pleine mutation
  • Autonome (à l'aise pour travailler avec un minimum de supervision)

Veuillez nous informer si vous avez besoin de dispositions spécifiques au cours du processus de recrutement. Veuillez noter que seuls les candidats sélectionnés pour un entretien seront contactés.

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