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vip foh supervisor

4 months ago

Markham, Ontario, Canada Cineplex Full time

Work location:

CPX Markham and VIP

City:

Markham

What you will do:

Theatre Operations VIP Part Time Front of House Supervisor

Company Description

Cineplex is one of Canada's leading entertainment and media company, Cineplex is a top-tier Canadian brand that operates in the Film Entertainment and Content, Amusement and Leisure, and Media sectors. As Canada's largest and most innovative film exhibitor, Cineplex welcomes 75 million guests annually through its circuit of over 170 theatres across the country. Cineplex also operates successful businesses in digital commerce ), food service, alternative programming (Cineplex Events), cinema media (Cineplex Media), digital place-based media (Cineplex Digital Media), amusement solutions (P1AG Amusement Group) and an online eSports platform for competitive and passionate gamers ). Additionally, Cineplex operates a location based entertainment business through Canada's newest destination for 'Eats & Entertainment' (The Rec Room), and will also be opening new complexes specially designed for teens and families (Playdium and Junxion) as well as exciting new sports and entertainment venues in communities across the country (Topgolf). Cineplex is a joint venture partner in SCENE, Canada's largest entertainment loyalty program.

Proudly recognized as having one of the country's Most Admired Corporate Cultures, Cineplex employs approximately 13,000 people in its offices across Canada and the United States and we offer competitive compensation. To learn more visit or download the Cineplex App.

Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar offers cocktails, martinis, beer and wine selections. Our diverse menu includes popular selection of appetizers, entrees and desserts. The wide variety of VIP food and drink contribute to Cineplex's ranking as one of the top 15 food and beverage providers in Canada.

As a rapidly expanding area of Cineplex's business, the Cineplex VIP Cinemas offers exciting food and beverage career opportunities for energetic, experienced individuals who are looking for growth and development in the food and beverage industry.

Job Description:

Right now Cineplex is looking for a dynamic:

Front of House (FOH) VIP Supervisor

Reporting to the Front of House Manager, the key responsibilities for this position are:

  • Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience
  • Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest's experience
  • Accomplishing restaurant human resource objectives by enforcing all policies and procedures Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity
  • Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area
  • Reconciling end of the night funds Managing stress in a fast-paced, high-pressured environment
  • Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction

Qualifications:

What you need to become a successful member of this Team?

  • A passion for hospitality and commitment to service excellence in a fast-paced service environment.
  • Ability to initiate innovative and creative sales and food service activities.
  • Safe food handling and smart serve certification is preferential.
  • A flexible schedule that includes evenings, weekends and holidays.
  • Ideal candidates would possess a college or Hospitality degree.
  • A minimum of 2 years previous experience in a bar, licensed restaurant, or similar environment is a requirement.

Personality Requirements

  • Good Communication Skills - The FOH Supervisor is friendly, has strong communication skills, and can establish an instant rapport with Guests and employees of all demographics.
  • Outgoing Personality - The FOH Supervisor is an outgoing person who truly enjoys interacting with others.
  • Strong Organizational Skills – The FOH Supervisor will have the responsibility of ensuring all wine, beer and liquor stock is organized on a daily basis.
  • Proactive Problem Solver – The supervisor will actively seek to prevent guest concerns from occurring versus solving them afterwards.
  • Computer Literacy – The ability to use a computer for various tasks on a daily basis is required.
  • FOH Operational Skills – Ability to properly count and weigh various stock, and determine order amounts for the building.
  • Hospitality Acumen – The FOH Supervisor must have the ability to carry themselves professionally in a hospitality environment for the benefit of all guests.

Additional Information

Successful candidates will enjoy free movies, competitive wages, comprehensive training programs, and tuition assistance. If you love the movies and enjoy working with the public, then this opportunity would be perfect for you. Don't Wait Apply no later than May 27, 2024

While we appreciate all interest, only those candidates selected for an interview will be contacted.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at or via email at

While we appreciate all interest, only those candidates selected for an interview will be contacted.