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Customer Experience Associate-Future Opportunities
2 months ago
We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at TD Bank. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.
Key Responsibilities- Customer Focus: Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.
- Financial Transactions: Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner.
- Customer Concerns: Assist with responding and resolving customer concerns, escalating when necessary.
- Product Solutions: Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
- Education: High School diploma and/or 1+ years of relevant experience.
- Skills: Established customer service skills, broad knowledge of basic product suite, and ability to evaluate and recommend customer solutions from established options.
- Experience: 1+ years of relevant experience in a customer-facing role.
TD Bank is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are committed to being a leader in customer experience and are innovating to enhance the customer experience and build capabilities to shape the future of banking.
Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Colleague DevelopmentWe are committed to providing the support our colleagues need to thrive both at work and at home. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
Training & OnboardingWe will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Language Requirement:This position does not require proficiency in a language other than English.
