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Customer Relations Associate

6 months ago

Winnipeg, Manitoba, Canada Franklin Electric Full time
Primary owner of a group of customers driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment.
Key Responsibilities
  • Proactively anticipate customer needs and identify any potential opportunities or issues, lost sales. Create recommendations and facilitate actions accordingly.
  • Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.
  • Communicate frequently with customers on updates, information, concerns, and suggestions.
  • Identify potential upsell, new product, substitution, or replacement opportunities. slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
  • Manage deliverables specific to meeting the team's strategic objectives
  • Communicate & coordinate with internal departments (Product Managers/Sales Team).
  • Complete forms, applications and/or customer requests.
  • Performs other related duties as required or assigned.

Skills Knowledge and Expertise
  • Must be able to read, write and speak English, bilingual in French and English would be preferred
  • Dependable; Displays Initiative, Self-Motivated
  • Results & Goal Oriented
  • Customer growth oriented
  • Effective Communication skills – written & verbal, internal & external customers
  • Strong Problem analysis and problem-solving skills, innovative
  • Professional in all manners.
  • High-level attention to detail, high level accuracy; reliable results
  • High School diploma (required)
  • One to two years of relevant experience or training in customer service or office experience (required)