Customer Relations Associate
5 months ago
Key Responsibilities
- Proactively anticipate customer needs and identify any potential opportunities or issues, lost sales. Create recommendations and facilitate actions accordingly.
- Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.
- Communicate frequently with customers on updates, information, concerns, and suggestions.
- Identify potential upsell, new product, substitution, or replacement opportunities. slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
- Manage deliverables specific to meeting the team's strategic objectives
- Communicate & coordinate with internal departments (Product Managers/Sales Team).
- Complete forms, applications and/or customer requests.
- Performs other related duties as required or assigned.
Skills Knowledge and Expertise
- Must be able to read, write and speak English, bilingual in French and English would be preferred
- Dependable; Displays Initiative, Self-Motivated
- Results & Goal Oriented
- Customer growth oriented
- Effective Communication skills – written & verbal, internal & external customers
- Strong Problem analysis and problem-solving skills, innovative
- Professional in all manners.
- High-level attention to detail, high level accuracy; reliable results
- High School diploma (required)
- One to two years of relevant experience or training in customer service or office experience (required)
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