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Client Care Specialist
2 months ago
We are seeking a highly skilled Client Care Specialist to join our team at Equitable. As a Client Care Specialist, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities- Provide excellent customer service to internal and external clients
- Answer client inquiries and resolve issues in a timely and professional manner
- Work closely with other departments to resolve client inquiries
- Develop and maintain a thorough knowledge of our life and critical illness insurance products
- Utilize strong interpersonal and communication skills to manage relationships with clients and colleagues
- Previous experience in a phone-based client care/service role is required
- Previous experience in an insurance company or a related medical field is an asset
- Superior interpersonal skills to manage relationships with internal and external clients
- Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
- Ability to handle high stress levels in a fast-paced production environment
- Excellent verbal and written communication skills
- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company's pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite, full-service cafeteria with a variety of daily options
- Discounts on company products and services, and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration
