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Customer Service Representative

2 months ago

Edmundston, New Brunswick, Canada Walmart Canada Full time
Job Summary

As a Customer Service Desk Associate at Walmart Canada, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers. This is an exciting opportunity to develop your skills in the retail industry and work in a fast-paced environment.

Key Responsibilities
  • Provide friendly and professional customer service, responding to customer inquiries and resolving issues in a timely and efficient manner.
  • Represent company values to the public, ensuring that our customers receive a consistent and high-quality experience.
  • Maintain security in front-end operations, adhering to company policies and procedures.
  • Assist customers with information, refunds, exchanges, and directions, ensuring that their needs are met and they leave the store satisfied.
  • Process returns and exchanges, verifying that all items are scanned correctly and returned to the sales floor.
  • Ensure that all damaged merchandise is sent to Claims for processing, maintaining accurate records and following company guidelines.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a team environment. You should be able to maintain a high level of productivity and accuracy, while also providing exceptional customer service.

What We Offer

As a Customer Service Desk Associate at Walmart Canada, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.