Bilingual Customer Service Representative

3 weeks ago

Edmundston, New Brunswick, Canada 09 Irving Oil Limited Full time
Job Title: Bilingual Customer Service Representative

As a key member of our team, you will be the primary point of contact for our customers, providing exceptional service and support in a fast-paced environment. Your goal will be to ensure that all customer concerns are addressed promptly and efficiently, including account maintenance, billing inquiries, and product ordering.

What We Offer:

  • Hybrid Work Model - A blend of in-office and work-from-home days to suit your needs
  • Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance
  • Flexible Benefits Plan - Available from day one, offering three levels of coverage to meet your unique needs
  • Paid Vacation - Plus an annual option to purchase additional vacation time
  • Wellness Support - With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program
  • Opportunity to Give Back - A paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

  • Provide customer service by taking information for orders of heating oil, propane, stove oil, and diesel, and for product to be delivered on the next scheduled delivery day
  • Be the primary point of contact for customers, providing excellent service through verifying and updating customer account information, troubleshooting and/or solving basic account-related problems, managing customer needs, escalating issues as necessary, providing accurate information on products and services, and answering general inquiries
  • Reduce company exposure by doing soft collections when customers call and forwarding to the appropriate Customer Credit Representative as necessary
  • Process customer payments via other payment options
  • Perform other duties as required to maintain and enhance departmental productivity
  • Be responsible for all after-hours activity outside of standard business hours

Your Skills:

  • Ability to work well with others
  • Excellent communication skills
  • Ability to work with little supervision
  • Basic computer skills a must

Your Experience:

  • High school/equivalency
  • Prior customer service experience

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