Customer Service Manager

3 weeks ago

Edmundston, New Brunswick, Canada Gestion SHM Inc. Full time
Job Title: Customer Service Manager

Gestion SHM Inc. is seeking a highly skilled Customer Service Manager to join our team. As a key member of our management team, you will be responsible for leading our customer service operations and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead and manage a team of customer service representatives
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback and complaints to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer service across all touchpoints
  • Manage customer service budgets and resources to ensure efficient use of resources
  • Stay up-to-date with industry trends and best practices in customer service
Requirements:
  • 2+ years of experience in customer service management
  • Proven track record of improving customer satisfaction and loyalty
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Excellent problem-solving and conflict resolution skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and results-driven individual with a passion for customer service, please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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