Product Advisor

2 months ago


Richmond, British Columbia, Canada OpenRoad Auto Group Full time
About OpenRoad Auto Group

We are a leading automotive retail group in Canada, representing 20 brands across 25 locations. Our mission is to provide an exceptional customer experience and to be the national leader in customer satisfaction.

Job Title: Product Advisor

We are seeking a highly motivated and results-driven Product Advisor to join our team at OpenRoad Lexus Richmond. As a Product Advisor, you will be responsible for providing exceptional customer service, promoting new business, and selling new and pre-owned vehicles.

Key Responsibilities:
  • Provide exceptional customer service by determining each prospective client's vehicle needs.
  • Promote new business and contribute to the company's customer base by seeking new customers through prospecting and referral networks.
  • Sell new and pre-owned vehicles, and demonstrate vehicles (including test drives).
  • Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
  • Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment.
  • Use closing techniques effectively and ask for help from management when necessary.
  • Deliver new and pre-owned vehicles to customers and ensure they understand the vehicle's operating features, warranty, and paperwork.
  • Introduce customers to Service Department personnel to emphasize the quality and efficiency of the dealership's service operations.
  • Set goals for each month's productivity and plan how to reach those objectives.
  • Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating.
Requirements:
  • Good interpersonal skills and ability to communicate with others.
  • Ability to work effectively with all levels of the organization.
  • Strong computer skills (internet & MS Office) and ability to maintain records using a computerized system.
  • Effective negotiation skills and ability to make sound decisions.
  • Current VSA MDC License and valid British Columbia Driver's License with a good driving record.
About You

We are looking for a highly motivated and results-driven individual who is passionate about the automotive industry. If you have a strong work ethic, excellent communication skills, and a desire to succeed, we encourage you to apply.

We offer a comprehensive compensation package, including a competitive salary, benefits, and opportunities for growth and development.

Apply today to join our team and take the first step towards a rewarding career in the automotive industry.


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