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Financial Services Representative

2 months ago

Moncton, New Brunswick, Canada OMISTA Credit Union Full time
Job Summary

OMISTA Credit Union is seeking a highly skilled and customer-focused Financial Service Representative to join our team. As a key member of our Branch Network, you will be responsible for providing exceptional service to our members, assisting with account opening and maintenance, and delivering lending services.

Key Responsibilities
  • Member Account Services
    • Guide new members through the account opening process, ensuring accuracy and completeness of required documentation.
    • Conduct new account interviews to understand members' needs and wants.
    • Collaborate with other departments to ensure a seamless transition for new members.
  • Sales Support and Administration
    • Process Mastercard applications.
    • Process and/or check loan applications and related documentation, within assigned lending limits, while adhering to established loans policy and guidelines.
    • Conduct security searches and administer security registrations and renewals.
    • Assist other Financial Service Representatives in the preparation of documents, including mortgage instructions for solicitors, mortgage amendments, and loan extensions.
  • Delivery of Lending Services
    • Administer and control assigned portion of loans portfolio.
    • Conduct interviews with customers to identify lending needs, collect and compile information, and make recommendations concerning loan applications based on established lending principles.
Requirements
  • Exceptional customer service and sales skills.
  • Strong communication and interpersonal skills.
  • Detail-oriented with excellent organizational abilities.
  • Good understanding of financial terminology, principles, and industry conditions.
  • Team player with a positive outlook.
Education and Training
  • College diploma or university degree in a business discipline or sufficient experience in lieu of education (minimum of 2 years). Credit Union Product and Lending Education will be required within 1 year.
Benefits
  • Matched Pension 2% - 7%
  • Health & Dental Cost Flex (75%/25%)
  • Employee Development Opportunities
  • Employee Pricing on Accounts
  • Min 3 weeks' Vacation & Paid Sick Days
  • STD, LTD, Life Insurance, Critical Illness
  • Wellness Credit and so much more