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IT Support

4 months ago

Vancouver, British Columbia, Canada Sea to Sky Network Solutions Full time

About Us

Sea to Sky is a leading Managed Service Provider based in Vancouver, working with a cross section of businesses, municipalities, and communities across British Columbia.

We are a small team of fantastic people, providing the best IT Support possible to the best customers in the city (and beyond). We work hard, we have fun, and we're growing - so we want to meet you

Due to growth, we are adding an additional Managed Services Technician to our team. This role would be best suited for someone who is looking to kickstart their career in IT and gain a high level of exposure to a broad variety of tasks and projects.

The Role

We are seeking a passionate and motivated individual to provide front-line technical support to our customers, helping to get them back to doing what they need to do as quickly as possible. This means taking support tickets via phone and email and maintaining the highest possible level of customer service. You will be responsible for diagnosing, researching, and resolving Tier 1 technical issues, including desktop hardware and software issues, networking issues, and AD/M365 Administration.

You'll be doing lots of deployments - 95% Windows with some Mac support, getting new equipment prepped, out the door, and set up to make someone's day better

You'll also be working with the rest of the technical team to resolve various issues, assisting on projects, and putting out fires.

There is lots of opportunity for growth and development in this role, with various paths forward into different areas of IT.

This is an in-office position in Vancouver, BC. Our team typically works Monday to Friday with flexible start times.

Requirements:

  • BCIT diploma or degree in Computing & Information Technology (TSP, NAT), or equivalent level of Industry Certifications & Work Experience
  • Exceptional Desktop Support and Troubleshooting skills - Windows OS
  • Understanding of basic Networking and Remote Access concepts (WAN/LAN, DHCP, DNS, VPN, etc)
  • Experience working with Microsoft 365 Admin Centres
  • Active Directory experience
  • Exceptional Customer Service and Communication Skills (Written and Verbal)
  • Experience working with ticketing systems and maintaining clear and concise documentation of all incidents and service requests
  • Basic Windows Server troubleshooting experience
  • Clean driving record and valid Class 5 BC driver's license required

Technical Skills - Nice to Have:

  • Virtualization experience
  • RMM/PSA experience
  • Group Policy experience
  • Azure AD Connect experience
  • Microsoft Certifications (ie. Microsoft 365 Foundations, Microsoft Azure Foundations, etc)
  • Other Industry Certifications (ie. CompTIA A+, CompTIA Network+, CCNA)

Why Work with Us?

At Sea to Sky, we firmly believe our employees are our biggest asset. We value contribution and want to ensure a real work-life balance. We're also a certified Living Wage BC employer - meaning every Sea to Sky employee is paid at least a minimum salary that allows them to support a family.

Some of the perks of working here include:

  • An internal peer recognition program - award your colleagues for work well done and be rewarded in return
  • Vacation time + sick days
  • Full medical and dental benefits, including 100% prescription drug coverage
  • RRSP contribution matching
  • Annual cost-of-living salary adjustment, pegged to inflation
  • Team lunch every Friday - a constant mix of different restaurants
  • An iPhone for business & personal use
  • Casual dress code + optional branded shirts/jackets supplied
  • Kitchen stocked with premium coffee, premium espresso machine, pop, and a variety of snacks
  • Your choice of cake on your birthday
  • Reimbursement for training and certification courses
  • Paid employee referral bonuses
  • And more