IT Operations Specialist
1 day ago
Exact IT Consulting is seeking an IT Operations Specialist to join our Enterprise IT team. As a key member of our team, you will gain a comprehensive understanding of our infrastructure and services and will support the ongoing growth of our business.
Key Responsibilities- Partner with key stakeholders and collaborate with the Director of IT to ensure IT projects align with the company's strategic goals.
- Play a crucial role in shaping the team's capabilities and culture for rapid, high-quality project delivery. You'll identify opportunities to enhance our systems, develop solutions, and make technical contributions to bring these improvements to life.
- Support the team through project delivery, staff development, and effective time management. By mentoring and fostering growth, you'll help the team reach its full potential.
- Bachelor's degree in computer science or related field, or equivalent work experience.
- Demonstrated track record of technical excellence and successful projects under minimal supervision.
- Relevant certifications are welcomed (for example ITILv4, SAFe, Scrum Master, etc)
- Proficient in project management approaches, including Agile and Scrum, and promoting a culture of sprint-based delivery.
- Skilled in supporting on-call, multi-shift practices and fostering a culture of execution and agility under constraints.
- Experienced in staff development and making hands-on technical contributions while overseeing project activities.
- Capable of building partnerships and communicating effectively with technical and non-technical teams.
- Proficient in administering and maintaining enterprise tools (GSuite, Microsoft M365, Atlassian, Azure, AWS).
- Skilled in diagnosing and resolving issues in Windows, MacOS, and Linux environments.
- Familiar with networking ecosystems (Juniper JunOS, Fortinet, Mist) and core technologies (VLAN, VRF, iBGP/eBGP/OSPF) for maintainability and scalability (EVPN, VXLAN, SDWAN).
- Knowledgeable in DevOps/DevSecOps methodologies and tools for IaC (Ansible Mesh, Bicep, Gitlab, Azure DevOps).
- Experienced in managing distributed systems and lights-out datacenters with parity between on-prem and cloud infrastructure.
- Skilled in building and managing ADVPN and ZTNA fabrics.
- Confident in a service-based IT approach within an ITIL framework.
- Advocate of personal responsibility and team accountability
- Proficient in analytical thinking, problem-solving, and meticulous troubleshooting
- Decisive and proactive with excellent time-management and prioritization skills.
- Thrives in ambiguity, excels at complex problem-solving
- Demonstrates ownership and initiative in overcoming challenges
- Skilled in optimistic listening and conflict resolution
- Enthusiastic about tackling new challenges with resilience and positivity
- Obsession with bringing human-like intelligence to machines
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