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IT Operations Specialist

2 months ago

Vancouver, British Columbia, Canada Exact IT Consulting Full time
About the Role

Exact IT Consulting is seeking a highly skilled IT Operations Specialist to join our Enterprise IT team. As a key member of our team, you will play a crucial role in shaping the team's capabilities and culture for rapid, high-quality project delivery.

Key Responsibilities
  • Partner with key stakeholders to ensure IT projects align with the company's strategic goals.
  • Support the ongoing growth of our business by gaining a comprehensive understanding of our infrastructure and services.
  • Collaborate with the Director of IT to identify opportunities to enhance our systems, develop solutions, and make technical contributions to bring these improvements to life.
  • Play a vital role in supporting the team through project delivery, staff development, and effective time management.
  • Mentor and foster growth to help the team reach its full potential.
Requirements
  • Bachelor's degree in computer science or related field, or equivalent work experience.
  • 10+ years of relevant experience, with a demonstrated career progression of increasing achievements and responsibilities.
  • Demonstrated track record of technical excellence and successful projects under minimal supervision.
  • Relevant certifications are welcomed (for example ITILv4, SAFe, Scrum Master, etc).
Preferred Skills
  • Proficient in project management approaches, including Agile and Scrum, and promoting a culture of sprint-based delivery.
  • Skilled in supporting on-call, multi-shift practices and fostering a culture of execution and agility under constraints.
  • Experienced in staff development and making hands-on technical contributions while overseeing project activities.
  • Capable of building partnerships and communicating effectively with technical and non-technical teams.
  • Proficient in administering and maintaining enterprise tools (GSuite, Microsoft M365, Atlassian, Azure, AWS).
  • Skilled in diagnosing and resolving issues in Windows, MacOS, and Linux environments.
  • Experienced with scaling PKI infrastructure and supporting its business adoption.
  • Familiar with networking ecosystems (Juniper JunOS, Fortinet, Mist) and core technologies (VLAN, VRF, iBGP/eBGP/OSPF) for maintainability and scalability (EVPN, VXLAN, SDWAN).
  • Knowledgeable in DevOps/DevSecOps methodologies and tools for IaC (Ansible Mesh, Bicep, Gitlab, Azure DevOps).
  • Experienced in managing distributed systems and lights-out datacenters with parity between on-prem and cloud infrastructure.
  • Skilled in building and managing ADVPN and ZTNA fabrics.
  • Confident in a service-based IT approach within an ITIL framework.
  • Passionate about fostering a culture of documentation and accountability.
Desired Traits
  • A consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems.
  • Passionate and skilled at leading a team and developing staff to fulfill their potential.
  • Embodies and promotes a culture of decisiveness, accountability, and action.
  • Embodies a customer-focussed, service-minded approach in all activities.
  • Advocate of personal responsibility and team accountability.
  • Proficient in analytical thinking, problem-solving, and meticulous troubleshooting.
  • Decisive and proactive with excellent time-management and prioritization skills.
  • Thrives in ambiguity, excels at complex problem-solving.
  • Demonstrates ownership and initiative in overcoming challenges.
  • Skilled in optimistic listening and conflict resolution.
  • Enthusiastic about tackling new challenges with resilience and positivity.
  • Obsession with bringing human-like intelligence to machines.