Assistant Manager

4 weeks ago

London, Ontario, Canada Healthy Planet Full time

**Job Summary:** Assistant Manager role at Healthy Planet, responsible for assisting senior management and overseeing daily store operations, including staff scheduling, customer satisfaction, and policy compliance.

The Assistant Manager plays a crucial role in preparing the successful candidate to take on a senior manager position within the Healthy Planet family. This role requires a strong understanding of retail and wholesale sales principles, methods, practices, and techniques, as well as excellent teamwork and employee building skills.

**Key Responsibilities:**

  • Assist senior manager with employee recruitment, training, and development
  • Provide direction, guidance, and instruction to all store associates
  • Ensure store is maintained and consistently upheld to established standards
  • Create weekly staff schedules that meet business needs
  • Analyze retail data via reports
  • Handle customer complaints and resolve conflicts
  • Monitor and manage inventory, ordering, receiving, and distributing via 'Just In Time' system
  • Build strong relationships with customers and vendors
  • Prepare bank deposits and provide backup assistance to cashiers
  • Attend regular coaching and evaluations with the Store Manager

**Requirements:**

  • Proven experience as a retail assistant manager or similar position
  • Experience in Health Food Store and/or experience as an assistant manager, nutritionist, naturopath, sports nutrition, or expert in health food industry
  • Ability to work under pressure and handle challenging situations
  • Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
  • Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments
  • Excellent teamwork and employee building skills
  • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
  • Leadership and organizational skills
  • Strong interpersonal and communication skills
  • Ability to adapt in fast-paced environments
  • Motivate and energize staff on every shift
  • Drive and service-based mindset to make decisions in the best interest of the store
  • Understand labor, day-to-day running of the Food and Grocery as well as Health Food industry
  • Proven leadership and staff management abilities
  • Superior interpersonal skills
  • Strong verbal and written communication skills
  • Thorough understanding of and ability to execute merchandising standards
  • Efficient time management abilities
  • Effective organization and planning skills
  • Computer literacy
  • Flexibility to work evenings, days, and weekend shifts
  • Commitment to providing exceptional customer service

**What We Offer:**

  • Awesome work environment and company culture
  • Medical Benefits and flex spending account for Full-time employees
  • Corporate Goodlife membership
  • Employee discounts
  • Internal opportunities for growth

**Life at Healthy Planet:**

At Healthy Planet, we believe that our biggest strength lies in fostering a work environment where our employees feel at home and can be their true selves. We operate as a family, supporting each other to thrive both personally and professionally. Our culture is built on mutual respect, collaboration, and a shared passion for making a positive impact on the world.

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