Customer Service Representative

2 weeks ago

Red Deer, Alberta, Canada Trail Appliances Ltd. Full time

Why Trail?

At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today

The Perks

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:

  • Personal care days
  • Statutory holidays off
  • Employee & family assistance program
  • Staff incentives and rewards
  • Employee discounts

The Role

As the Customer Service Representative, you excel at providing exceptional service and solutions to our valued customers. In this forward-facing role, you will create a great first impression of our company and brand. You will also exemplify professionalism and patience and have a "people-first" attitude. This is a full-time position

What you will be doing

  • Assist and greet all customers (in person and on the phone)
  • Book deliveries
  • Process payment from customers
  • Filing / records management
  • Assist Manager with any administrative tasks as assigned
  • Partner with sales consultants / team members to provide optimal customer solutions

To be successful in this role you must

  • Have a great work ethic, be punctual, pay attention to the details, and genuinely enjoy helping people
  • Be proactive and demonstrate initiative by providing input and recommendations to continually improve the delivery of our customer experience
  • Collaborate with various departments to ensure customer issues are resolved effectively and in a timely manner
  • Be a quick study when it comes to computers software and systems (intermediate computer literacy is essential)
  • Have outstanding oral and written communication skills
  • Enjoy working within a diverse team


Compensation
$16.00 per hour

Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. We continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we're proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader

NOTE: This position requires the chosen candidate to work a flexible work schedule (Mon – Sunday).

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