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Customer Service Representative

2 months ago

Red Deer, Alberta, Canada Sunterra Market Full time

Job Summary:

As a valued member of the Sunterra Market team, you will play a key role in delivering exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities:

  • Provide prompt and courteous service to all customers, ensuring their needs are met and exceeded.
  • Process customer transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
  • Maintain a clean and organized store environment, adhering to health and safety standards.
  • Restock shelves and displays, ensuring products are properly rotated and facing.
  • Participate in visual merchandising and store displays, creating an attractive and inviting shopping environment.
  • Collaborate with colleagues to achieve sales goals and meet customer needs.
  • Perform other duties as assigned by management, including opening and closing procedures, inventory management, and customer service initiatives.

Requirements:

  • Previous customer service experience, preferably in a retail or food service environment.
  • Familiarity with food safety procedures and protocols.
  • Basic math skills and accuracy with handling cash and credit card transactions.
  • Ability to work in a fast-paced environment, meeting deadlines and adapting to changing situations.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Ability to lift up to 40 pounds and stand for long periods.
  • Food Safety Certification (Sunterra Market will provide online training).
  • WHIMS certification requirement (Sunterra Market will provide online training).