Customer Experience Associate

2 days ago


Vernon, British Columbia, Canada Scotiabank Full time
About the Role

We are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with them.

Key Responsibilities
  • Take a proactive approach to discovering customers' needs and listening to understand what they are asking for
  • Process day-to-day transactions and nurture rich, long-standing relationships with customers
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities
  • Be a technology expert and share knowledge with customers to help them better manage their banking needs
Requirements
  • Proven customer service skills through work or community involvement
  • Ability to work in a professional, friendly, and efficient manner
  • Flexibility to work a variety of schedules
  • Comfortable in simple sales situations
  • Strong technical skills and ability to promote digital and self-service banking options to customers
What's in it for You?
  • Opportunity to join a forward-thinking organization with a collaborative team of innovative thinkers
  • Rewarding career path with diverse opportunities for professional development
  • Internal training to support career growth and enhance skills
  • Organization committed to making a difference in our communities
  • Competitive compensation and benefits package


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