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BA Specialist HR Transformation

2 months ago

Markham, Ontario, Canada Saint Elizabeth Health Care Full time

BA Specialist - HR Transformation

SE Health is seeking a skilled Business Analyst to join our digital transformation team. This role will provide transformation support to the HR team, driving organizational growth and effectiveness through delivering best-in-class digital solutions.

This position reports to the HR Product Director and plays a key role in transforming SE's HR function by leveraging expertise in the HR domain and collaborating with the SE HR team.

This role is part of SE Health's strategic transformational initiative, aimed at solidifying the company's technology, processes, and re-imagining how the company can provide excellent experiences for clients and staff.

Key Responsibilities:

  • Lead high-priority and complex projects with local and regional scope
  • Utilize project management methodologies to initiate, lead, and manage activities, including developing detailed task lists, monitoring project schedules, issue logs, financials, status reporting, and ongoing monitoring
  • Manage and track elicitation activities and outputs within each activity package
  • Implement requirements management, system specification templates, applications, and other tools for tracking business and technical requirements, testing, and change control processes
  • Develop in-depth knowledge of specific workstreams, related systems' functionality, and configuration to aid in current state analysis and subsequent design/development of service components
  • Maintain relationships with key stakeholders and inter-professional staff to ensure successful implementation and realization of intended outcomes
  • Work collaboratively with different functional areas and/or inter-professional staff throughout the current state analysis and design stage
  • Lead activities to analyze and evaluate processes, people, and tools to understand current service problems, opportunities, and context
  • Lead activities to elicit and articulate from a wide range of stakeholders (including clinical, operational, and technical) the intended outcomes of the service
  • Use people-centered and service design practices to facilitate workshops with multidisciplinary groups to identify how best to organize people, process, and digital tools to directly improve the employee's experience and indirectly, our client's experience
  • Map detailed processes to help stakeholders define digital tool capabilities, clinical requirements, data requirements, and flow, and new roles and responsibilities
  • Create and elicit input on workflows, process maps, policy, and procedures, and standard operative procedures to codify future processes and roles and responsibilities
  • Create and elicit input on standard artifacts to capture requirements for digital tools, including mockups, flow charts, functional diagrams, and descriptions, user stories, capability maps, and data flows to share with technical teams and communicate application design specifications for projects, as required
  • Perform quality assurance on newly created digital tools, including defining the test approach and test cases, acceptance criteria, and scenarios required to validate requirements
  • Work collaboratively with different functional areas and/or inter-professional staff on change management activities: prepare, equip, and support employees to thrive through changes
  • Create and elicit input on training plans, collateral, and sessions focusing on driving employee adoption of a new service within administrative and clinical care delivery contexts
  • Design and elicit inputs on service sustainability strategies to support administrative and clinical operations, scale future growth, and improve performance against industry and clinical standards by developing metric and reporting mechanisms

Requirements/Qualifications:

  • Minimum 7 years of Business Analysis experience
  • Minimum 5 years' experience supporting any of the following functional areas: Human Resources, Payroll, Finance, and Reporting
  • Strong facilitation skills to elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, task, and workflow analysis
  • Experience in information systems and technology solution training and implementation with clinical and business users
  • Excellent communication, business analysis, problem-solving, interpersonal, and organizational skills
  • Experience in joint application design sessions with build teams or external vendors to develop solutions
  • Strong communication, facilitation, and conflict management skills are required
  • Demonstrated ability to develop and implement continuous improvements in business processes is required
  • Flexible and adaptable in learning and understanding new technologies and processes
  • A strong teamwork orientation and the ability to work with cross-functional teams and all management levels is required
  • Agile methodology and experience in delivery of solutions is strongly preferred
  • Intermediate to advanced skills in MS Office applications, including Word, Excel, and Visio
  • Experience with data analysis using business intelligence tools is an asset
  • Strong written, oral, and interpersonal communication skills
  • Post-secondary education, with a degree in Business or Human Resources, is preferred (equivalent education and experience will be considered)
  • Healthcare experience is an asset

About SE Health:

At SE Health, we're passionate about delivering exceptional care and services to our clients, homes, and communities across Canada. We're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of empathy, compassion, and kindness in everything we do. As a not-for-profit social enterprise, we're dedicated to making a positive impact in the lives of those we serve.

We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to providing a safe and healthy work environment for all employees and clients. We're proud to be a leader in the healthcare industry and look forward to welcoming talented individuals like you to our team.