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General Manager

2 months ago

Ottawa, Ontario, Canada Paul Davis Ottawa Full time

We are seeking a General Manager to lead a team towards a common goal while making a positive impact on the community.





As the General Manager, you will oversee all aspects of the business, driving operational excellence, delivering exceptional customer experiences, and maximizing profitability. You will be responsible for recruiting and coaching team members, developing a business plan to achieve profitability goals, and monitoring financials/operations of the office.

**Key Responsibilities:**

• Drive Results
• Drive Employer of Choice Culture
• Be a Servant Leader

**Activities to Support the Above:**

• Lead in the recruitment, hiring, and onboarding process of A-Players
• Coach Team Members and drive team building events through our Leadership Development Program
• Schedule and conduct department and company meetings and weekly Goal Setting and Reviews (GS&R) events with team
• Coordinate and discuss financial/operational matters with finance personnel and team leads
• Communicate and collaborate with corporate personnel
• Develop a business plan to achieve profitability goals
• Expense budget maintenance
• Monitor bank lines of credit, cash flow, and A/R for overall bank relationship status
• Review job reports, WIP (work in progress), and customer relations with team for backlog/contracts signed but jobs not started/flow of WIP/quality control/customer complaints
• Discuss and review marketing plans and objectives with Business Development lead
• Attending company marketing and business development events to build relationships
• Participating in monthly GM meetings and PD Corporate events
• Understand the Franchise Agreement and Operations Manuals
• Partner with lead sources and drive to agreed upon KPIs
• Quickly resolve escalated customer service concerns
• Professionally represent the Paul Davis Brand, always
• Represent the company's Vision, Mission, Values and 10 Serving Basics

**Requirements:**

• Bachelor's Degree or multiple years experience in Construction Management, Business Management, or related field
• Five plus years experience in a management role
• Experience with reading and interpreting financial statements
• Experience in restoration or construction field
• Experience in a Project Management and/or Estimator role
• Sales experience
• General Contractors License
• Leadership Development Trainings
• IICRC certifications

**About Paul Davis:**

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 390 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike.

**Physical Requirements:**

• Must be able to stay in a stationary position up to 75% of the time
• The person in this position needs to occasionally move about a customer job site (indoors and outdoors)
• Occasionally ascends and descends a ladder to service customer sites
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers over the phone and face to face
• Occasionally will lift to 50lbs
• Ability to safely operate a company vehicle

**Disclaimer:**

Paul Davis Restoration is an equal opportunity employer. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.