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Branch Manager Trainee
3 months ago
Daikin Comfort Technologies Distribution, Inc., a member of the Daikin
group is seeking a professional, skilled individual for our Daikin Branch
Manager Trainee (DBMT) located at our Markham, Ontario, Canada branch.
The Daikin Branch Manager Trainee's Responsibilities include taking direction
from multiple sources to learn all aspects of the branch operations and
branch manager position. This will include either shadowing to fulfilling the
duties of each role within the branch up to and including graduation to the
role of Branch Manager. The DMT is a strong team player, results oriented,
has a dedication to excellence and a sense of urgency to achieve business
objectives. If you meet the qualifications listed below, then we invite you to
apply for our open position by visiting our website
and submitting your resume.
Why work with us?
> Benefits are effective on day one for all full-time direct hires
> Training programs are available to help guide team members and
develop new skills
> Growth Opportunities - there are immense opportunities to grow your
career
> You will be part of a Global Company - our family brands are backed by
Daikin Industries, Ltd.
May include:
Help the branch build its sales including the new business component
by helping to maintain house accounts through active Dealer
communication of new product launches, services, supplies, prices,
and new products sales and or discounts via outbound calls and in
house counter discussions. Conduct outbound calls for existing and lost
customer accounts.
Maintain sales programs within assigned territory by keeping
customers informed about available services, supplies, prices, and new
products.
Provide excellent customer service via walk-ins, phone calls and emails.
Execute all aspects of the sales function including order processing,
purchase orders, payment processing, quotes, and delivery dates -
ensure accuracy of information being entered to guarantee correct
item(s) are ordered.
Periodically reach out to customers to determine satisfaction with the
organization, products, and services
Maintain records and prepare reports on sales activities and manage inventory levels.
Expand knowledge of HVAC products and keep current with latest trends within the
industry.
Learn the roles and responsibilities of all functions and responsibilities within the branch
including:
CSRs/Inside Sales Representatives, Warehouse Associates, Drivers and
Branch Manager.
o CSR - Counter duties: Face to face interaction with customers,
complete transactions using Mincron; etc.
o Warehouse duties:
safely operate a forklift, proper and safe
loading/unloading and stacking techniques, filling customer
orders – Will Call; etc.
o Driver duties:
delivery process, documentation procedures, DOT
regulations and internal safety protocols
o Branch Manager duties:
Learn employee relations, timekeeping,
inventory control, asset protection; etc.
Work positively with all levels of management and peers to ensure all areas and
departments are kept up to speed and are working as an effective team to deliver the
highest level of service possible.
Ensure branch showroom is adequately stocked, cleaned, and
organized as well as the warehouse and showroom and ensure there
are no safety hazards
Nature & Scope:
Takes direction from lead.
Works within well-defined instructions
Knowledge and Skills:
Knowledge of MS Office including Word, Excel, and Power Point.
Ability to learn and demonstrate knowledge of the complete
operations of the branch in a period of 8-12 months and be
ready to move into a Branch Manager position when training is
complete.
Effective and high-quality Customer Service/Relationship management
skills via walk-ins, phone, and email:
Positive, professional attitude, handling difficult customers with ability
to diffuse negative situations.
Developing rapport and effective listening skills including high level of
professionalism – patience, poise, and tact
Effective verbal and written communication skills.
Effective organizational skills and time management skills including
ability to prioritize and multi-task.
High level of attention to detail and accuracy
Ability to establish positive working relationships with internal and
external customers and employees.
Ability to develop leadership skills including delegation, performance
management and personnel development.
Ability to use good judgement and strong work ethics and integrity on
the job.
Knowledge of HVAC equipment / products is preferred.
Ability to assist in the warehouse and operate a forklift as needed
while doing so in a safe and efficient manner.
Ability to understand and follow procedures, work instructions and
company policies
Experience:
1-3 years of customer service, retail experience; HVAC preferred
Education:
Physical Requirements/Work Environment:
Must be able to perform essential responsibilities with or without
reasonable accommodations
Qualified Applicants must be legally authorized for employment in the United
States/Canada. Qualified applicants will not require employer sponsored
work authorization now or in the future for employment in the United
States/Canada.
The Company provides equal employment opportunity to all employees and applicants regardless of a
person's race, color, religion (including religious dress or grooming practices), creed, national origin
(including language use restrictions), citizenship, uniform service member or veteran status, ancestry,
disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and
genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy,
age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other
characteristic protected by law. The Company will comply with all federal and state regulations and
statutes pertaining to individuals with disabilities
