Dispatcher

4 days ago

Orillia, Ontario, Canada First Student Canada Full time

**Job Summary:**
Dispatcher role responsible for dispatching buses, ensuring on-time performance, and counseling drivers and monitors in a fast-paced transportation environment.

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers each day. Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation, creating and implementing advanced training and technology.

**Key Responsibilities:**

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customers
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handles back-up driver duties or performs miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

**Requirements:**

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate

**About First Student:**
We are committed to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation. As a large company with a diverse workforce, we strive to attract and retain talented individuals who share our values. We are an equal opportunity employer and promote an inclusive culture that supports future growth for all.

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