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Customer Experience Associate

2 months ago

Kenora District, Canada Scotiabank Full time

Customer Experience Associate

Join a dynamic team at Scotiabank, a leading bank in the Americas, where we put our customers first and help them achieve their financial goals.

As a Customer Experience Associate, you will be the face of our branches, connecting with customers in a relatable way and providing exceptional service throughout their journey.

  • Key Responsibilities:
  • Take a proactive approach to discovering customer needs and listening to understand their requests
  • Process day-to-day transactions
  • Nurture long-standing relationships
  • Contribute to branch targets by identifying and fulfilling simple sales opportunities
  • Share technology expertise and introduce clients to mobile banking applications

What You'll Achieve:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complex concepts simply
  • Demonstrate success in a target-based performance environment
  • Demonstrate eagerness to learn and determination to succeed

What We're Looking For:

  • Proven customer service skills through work or community involvement
  • Ability to assist in a professional, friendly, and efficient manner
  • Flexibility to work a varied schedule
  • Comfort in simple sales situations
  • Strong technical skills and ability to promote digital banking options

What's in it for You:

  • Opportunity to join a forward-thinking organization with a collaborative team
  • Rewarding career path with diverse opportunities for professional development
  • Internal training to support career growth and enhance skills
  • Organization committed to making a difference in our communities
  • Recognition and rewards for high-performance
  • Competitive compensation and benefits package

About Scotiabank:

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

Our Values:

We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.