Partner Growth Specialist

1 week ago

Calgary, Alberta, Canada Too Good To Go Full time

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at 1⁄3 of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We're growing fast: Our community of 97+ million registered users and 225,000+ active partners across 19 countries, have together already saved 341+ million meals from going to waste - avoiding almost 923,000 tonnes of CO2e

Too Good To Go was named in FastCompany's March 2022 list of the World's Most Innovative Companies, and was honoured to be included in TIME's list of the 100 Most Influential Companies of 2022.

We're looking for an exceptional Partner Growth Specialist to join the superstar team at Too Good To Go in Canada.

Your mission
The Partner Growth Specialist acts as the main contact for a portfolio of our partner stores and works closely with them to resolve issues and improve performance. You will focus on partner relationship building and retention, and use data analysis to provide excellent service across the entire partner journey; ultimately to keep partners happy, consistently supplying, and inspire them towards a more sustainable behavior, to help us grow our mission.

Your role

Responsibilities + Duties

  • Skillfully manage your portfolio of 800+ partners through phone, email and text communication, while responding promptly to incoming partner issues.
  • Build strong relationships by understanding partner priorities and needs while serving as a subject matter expert to proactively identify opportunities to grow supply and meals saved.
  • Conduct analysis of store performance based on KPIs and continuously manage proactive processes to identify growth opportunities, ensure a high retention rate, reduce refunds, and improve partner and customer experience.
  • Develop in-depth knowledge of our internal tools such as Looker, Salesforce, Ninja and MyStore.
  • Serve as a Growth liaison to Sales Specialists, holding weekly meetings and guiding the team through the post-sales process.
  • Contribute meaningfully to projects focused on improving key KPIs from start to finish with some manager and team support, completing call lists and campaign actions in a timely manner.
  • Have an in-depth knowledge of Too Good To Go's internal operations and collaborate with marketing, finance, strategy & planning, product, and/or other teams to best support partner needs, as well as communicate feedback for improvements. Work intimately with the Care Team on specific cases as a partner advocate to continuously help improve user experience + education.
  • Be a team player: offer coverage for other partner managers who are out of office, assist with projects, occasionally host weekly team meetings, etc.


Key Capabilities

  • Experience in a B2B client facing role, such as Sales, Account Management or Customer Service
  • Experience working with CRM platforms (e.g. Salesforce) data analytics platforms (e.g. Looker, Tableau) and Excel/Google Sheets
  • Analytical and used to work with KPIs and targets
  • Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone
  • A data-driven problem solver: putting your affinity for numbers and analytical mindset to use in identifying areas of opportunity
  • Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
  • Excellent interpersonal and communication skills
  • An empathetic and patient approach
  • Autonomous and independent - you are able to schedule your time and juggle multiple tasks at a time
  • A positive and proactive mindset, ready to adapt to the needs of a fast-growing organization and take initiative
  • A team-player who is keen to learn, collaborate and bring your ideas to the table


Preferred Qualifications

  • Bilingual or business proficiency in another language, especially Spanish, Mandarin, and/or Cantonese
  • General knowledge of the food and/or hospitality industry
  • General knowledge of tech marketplace/SAAS customer success principles

Our values:

  • We Win Together
  • We Raise the Bar
  • We Keep It Simple
  • We Build A Legacy
  • We Care

What we have to offer

  • A rare opportunity to work in a social impact company (and certified B Corporation) where you can see real and tangible impact in your role.
  • Working alongside an international community of users, partners and 1,200+ colleagues across 17 countries that are on the same important mission.
  • Personal and professional development opportunities in a fast-paced scale-up environment.
  • An inclusive company culture where you can bring your authentic self to work
  • A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.

Benefits

  • Create impact and grow your career
    • Work in a social impact company (and certified B Corporation) where you can see real and tangible impact in your role.
    • Personal and professional development opportunities in a fast-paced scale-up environment.
    • Opportunity to experiment, learn and grow with exceptional people who are all driven to make a difference.
  • Values-driven culture:
    • An inclusive company culture where you can bring your best self to work.
    • Strong community-run groups including Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups.
    • We celebrate successes, learning from challenges, while socialising with our colleagues to build strong relationships.
    • We also offer paid volunteer time through our Shareback volunteering programme.
  • Healthy, flexible work life:
    • Enjoy hybrid working from our offices and at home.
    • Generous time off policies including 20 paid vacation days
    • Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave.

#LI-LO1

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