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Product Manager, Service Solutions Expert
2 months ago
ATS Automation's Global Services team is a dynamic and innovative group that drives the delivery of high-value services to customers worldwide. As a key component of the company's overall delivery of value, Global Services presents an exciting opportunity for a skilled individual to create a well-defined offer structure of service solutions that drive ongoing value.
The Product Manager, Service Solutions is responsible for the success and profitability of the Global Services portfolio at ATS. This role defines a vision and roadmap for products and solutions, from conception to launch, and ensures the successful creation, launch, and management of lifecycle services offers.
Key Responsibilities- Identify market opportunities through prospect discussions, customer feedback, and market research, and define the necessary products and solutions architecture that maximizes financial performance.
- Own the compilation and communication of the solutions roadmap and lifecycle of products and offerings.
- Build credible, data-based business cases for undertaking new product offerings within existing portfolios.
- Track and manage the profitability of the service-product portfolio, understanding revenue upside potential and identifying optimizations for cost structure and service delivery to maximize margins.
- Understand the competitive landscape, defining the offering structure, pricing, major competitors, and value propositions for all competing offerings in the market space.
- Ensure the effective planning and delivery of service solutions through close collaboration with key stakeholder teams at ATS, driving success in sales, marketing, finance, R&D, engineering, divisional, and regional service teams.
- Enable and assist with marketing content generation for target markets, segments, and customers, presenting a clear value proposition on how and why products and solutions deliver value to customers, enabling marketing promotion and ultimate sales success.
- Enable and assist in sales training and enablement, defining how-to-sell and execute the offer vision.
- Enable and assist marketing in generating testimonials, customer success stories, and whitepaper content to drive Global Services promotions capabilities.
- Become a knowledge-leader and key asset for Sales and Services team members globally, an inspirational support and driver of service solutions.
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
- A bachelor's degree in engineering or a technical field.
- Additional business degree or leadership certificate is a plus.
- Minimum five years of experience.
- A combination of marketing, sales, and engineering experience.
- Product management experience in B2B markets.
- Experience with services and service solutions.
- Experience in technology/manufacturing fields, industrial automation, industrial equipment, processes, etc.
- Ability to sell to internal customers.
- Ability to work on cross-functional teams.
- Experience in key ATS market segments: life sciences, food and beverage, automotive, energy, etc.
- Creative problem-solving skills.
- Ability to deal with ambiguity.
- Self-starter who is able to demonstrate initiative.
- Excellent time communication and presentation skills.
- Experience working with international partners and marketing in international markets is a plus.
- An inherent desire to delight customers.
