SRE Technical Product Owner

1 month ago


Cambridge, Ontario, Canada NCR Corporation Full time
About NCR VOYIX

NCR VOYIX Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With approximately 16,000 employees in 35 countries, we have been the global leader in consumer transaction technologies for nearly 140 years.

We leverage our expertise, R&D capabilities, and unique platform to help our customers navigate, simplify, and run their technology systems. Our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.

Our solutions empower our customers to succeed in today's competitive landscape. With a unique perspective, we bring innovative, industry-leading technology to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small – from the best-known brands around the world to your local favorite around the corner.

SRE Technical Product Owner Job Role

The SRE Technical Product Owner is responsible for the foundation of our Channel Service Platform – the infrastructure and automation of our SaaS offering. As a key member of the SRE Team, you will define and prioritize the team's backlog, gathering requirements from stakeholders, documenting them, and working with the SRE Team to deliver within agreed-upon timelines.

This role is a career stepping stone to an SRE/Cloud Architect role career path. You will collaborate closely with business verticals, Enterprise Architecture, and the Development/SRE teams to define the strategic implementation and automation roadmap. The SRE team will be responsible for the delivery, and you will work with stakeholders to understand needs.

Key Responsibilities
  • Establish an infrastructure automation vision and roadmap that aligns with the platform's strategic mission and objectives.
  • Act as a Subject Matter Expert for assigned areas of the platform.
  • Manage the relationship and communication with all stakeholders on infrastructure-related matters.
  • Produce, analyze, refine, and document stakeholders' requirements and user stories to be included in the production planning.
  • Ensure the SRE Team always has an adequate amount of prior prepared and prioritized tasks to work on.
  • Prioritize features and stories with external dependencies, ensuring a transversal prioritization of issues that need to be delivered.
  • Provide backlog management, iteration planning, and decomposition of user stories. Create and groom short, medium, and long-term product roadmaps in agreement with internal and external stakeholders.
  • Collaborate with the SRE Scrum Master and RTE to run successful release planning and sprint planning sessions, as well as sprint reviews and retrospectives.
Requirements
  • 3+ years of experience in working as an Agile Product Owner or in a similar position in a technology or software development company.
  • Demonstrable expertise of Project Management fundamentals.
  • Knowledge of Agile processes and principles, backlog management techniques, and metrics.
  • 3+ years of experience in Development design reviews, implementation pattern standards, and development governance patterns.
  • Experience with SRE/ITIL/DevOps teams, culture, and processes.
  • Thorough understanding and experience with IaaS and PaaS, CI/CD concepts.
  • Strong security mentality.
  • Understanding of key SRE or ITIL terms SLA/SLO/SLI, error budget, etc.
  • Solid understanding of high availability principles, system observability, and incident management.
  • Good knowledge and acumen of IT Technology fundamentals and solutions.
  • Outstanding communication, presentation, and leadership skills.
  • Excellent organizational and meeting coordination skills.
  • Analytical and synthesizing skills.
  • Ability to draft documents that are clear, concise, and well-structured.
  • Ability to prioritize activities in the face of competing demands.
  • Experience working across organizational boundaries on a local and global basis.
  • Experience creating and managing Epics and stories using tools such as Jira and Jira Align (AgileCraft).
  • Solid understanding of software and infrastructure architecture and prior technical hands-on experience.
  • Certifications as Professional Scrum Product Owner (PSPO) or Certified Scrum Product Owner (CSPO) are a plus.


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