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Bilingual IT Technician Level 1&2

4 months ago

Toronto, Ontario, Canada Securian Canada Full time


Who we need

The Bilingual IT Technician Level 1&2 (Systems Specialist) will be accountable to provide support for a suite of services including desktop and hosted solutions, local LAN/Desktop and application support to our clients and our internal technology users.

You will be tasked with delivering technical solutions and following up with ongoing support as needed. In addition, you will also focus on minimizing downtime and impact during support activities.

Department
Technology

Employment Type
Permanent - Full Time

Location
Toronto, ON

Workplace type
Hybrid

What you will do
  • Maintain technology infrastructure (Windows based servers and workstations, routers, switches, VPN, network cabling, Exchange, Active Directory, Citrix, etc.);
  • Troubleshoot network issues, isolating and correcting them in a timely fashion;
  • Provide technical support to end users;
  • Assist Credit Union Technical support staff by providing them with 2nd level support;
  • Install/upgrade/replace/repair network hardware as required (Servers and workstations);
  • Create and maintain network user accounts, shares, and security;
  • Test, image, and install desktops to end users;
  • Assess the needs for system upgrades/changes to better serve business activities;
  • Insure routine OS patches, upgrades, and maintenance on Windows servers in a production environment;
  • Assist management and offer input regarding IT-related purchases;
  • Evaluate new software/hardware;
  • Keep systems running efficiently and according to the SLAs, ensuring the integrity of production applications and client data;
  • Ensure that security best practices are maintained and enforced during all support activities;
  • Support the team on all other activities.


What you will bring

The education and the experience. Relevant degree, certifications, or equivalent education plus related work experience of 3 years min. in a similar technical role.

The skills and the drive. Excellent interpersonal and communication skills; comfortable dealing with business leaders, clients, suppliers, peers, and colleagues. Flexible, adaptable, organized, and able to multitask. Good Customer Service skills and People person.

The working knowledge.
  • LANs, WANs, Servers, and PC desktop service and support in Windows Environments, including knowledge of Active Directory in a multi-domain environment;
  • Virtualization technologies: Microsoft Hyper-V, VMWARE and Virtual box;
  • Remote Citrix software, Citrix Receiver connectivity;
  • Knowledge on SharePoint On Line and administrative tasks;
  • Symantec End Point Protection setup and administrative tasks;
  • Advanced or expert level in MS 365 (administer users and distribution lists), Cisco AnyConnect clients, VPN software;
  • Maintain network devices in a High Availability Production Datacenter including Cisco ASA firewalls, switches, and IP;
  • Proficient with peer-to-peer (firewall) IPSEC VPN Tunnels, including the ability to setup new ones and maintain/troubleshoot issues with the existing ones;
  • Solid understanding of the TCP/IP networks, routing and switching essentials;
  • Basic Understanding of the VOIP system essentials;
  • Working knowledge of Wi-Fi setup and security;
  • Knowledge of security risks and how to mitigate those risks in Windows network environments;
  • Must be able to plan, implement and execute disaster recovery plans;
  • Understanding of physical network infrastructures including patch panel management, cat5e, cat6 cabling;
  • Ability to diagnose PC and Server hardware issues.


Why join?

When you're a part of Securian Canada, you're a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You'll also be part of a team that's committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
  • Flexible work arrangements with monthly financial allocations to support your work-life balance;
  • Generous starting paid vacation time, plus additional vacation days for every year of service;
  • Paid volunteer day so you can dedicate time to a cause you are passionate about;
  • Paid personal and wellness days to support your total wellbeing;
  • Educational assistance of up to $3,500 a year (with approval from your manager);
  • Flexible health and wellness account (in addition to comprehensive drug and dental coverage)
    to help pay for a wide range of wellbeing services that are meaningful to you;
  • Up to 14% of combined contributions to the RRSP matching program;
  • Family-friendly maternity/parental leave and,
  • Many, more benefits, perks and programs.

If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.


About Securian Canada

Who we are – and who we're here for


We're here for all Canadians and their families – however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we've been giving Canadians the confidence to face life's uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective – all while innovating at the speed the markets we serve expect.

Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care – providing specialized experiences to those we serve.

What we do every day to be our very best


Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We're agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Apply Now