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Program Administrator

2 months ago


Edmonton, Alberta, Canada NAIT (Northern Alberta Institute of Technology) Full time

Job Title: Program Administrator

Job Description: We are seeking two full-time Program Administrators to provide administrative support for the successful delivery of courses and programs in the Corporate and Continuing Education department.

The Operations Team is looking for individuals who are confident in working independently and interacting with a variety of clients, staff, and other stakeholders. As a Program Administrator, you will exercise good judgment, adapt to change, and be skilled in multi-tasking/project coordination in a fast-paced environment.

Key Responsibilities:

  • Initiate and maintain instructor contracts using Adobe Sign, including invoicing for vendors
  • Organize course delivery, including ordering course materials, texts & supplies and ensuring delivery of physical materials
  • Communicate with various service units within the organization, such as Registrar's Office, Finance, and Marketing
  • Organize class scheduling end-to-end, including class and LMS setup, and maintain records through a master list
  • Communicate with clients regarding group enrollment and partnership requests
  • Process and maintain course updates, class fee setup, milestones records
  • Enter and verify specific class information in Campus Solutions
  • Monitor course and program pages on the organization's website for errors, structure improvements or content issues
  • Monitor workload and processes to provide feedback for continuous process improvement
  • Provide outstanding customer service in a team environment
  • Provide program-specific information to internal and external stakeholders
  • Maintain understanding of software tools and learning platforms: Brightspace, Teams, WebEx, Academic Tools, Salesforce, D2L

Skills & Abilities:

  • High computer literacy, including in MS Teams, MS Word, and Excel, and the ability to quickly learn new software platforms
  • Strong communication and interpersonal skills
  • Accurately complete tasks requiring a high level of detail
  • Ability to work in a high volume and high-paced environment

Qualifications:

  • Completion of Grade twelve
  • Diploma in Business or Office Administration (or a related discipline) and 3 -5 years of experience in a related field
  • Working knowledge of Campus Solutions and Brightspace would be an asset
  • Prior experience in a post-secondary environment would be an asset
  • Equivalent combination of education and experience may be considered

About NAIT:

We are proud to have been named one of Alberta's Top Employers for 13 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role.

NAIT is committed to fostering an environment that supports equity and cultivates inclusion through our Equity, Diversity, and Inclusion Strategy.