Manager, Group Service Representatives and Group Marketing Assistants

4 weeks ago

Manitoba, Canada Equitable Full time
Manager, Group Service Representatives and Group Marketing Assistants Manitoba, Canada Req #2388 Monday, August 12, At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.

Position Title: Manager, Group Service Representatives and Group Sales Support

Reports To: Assistant Vice President, Group Underwriting

Department: Group Underwriting
Term: Permanent Full-Time


Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.

The Opportunity: Equitable has an exciting opportunity for a Manager, Group Service Representatives and Group Marketing Assistants You have Group Benefits knowledge, leadership and coaching skills and the ability to drive succuss within the team. This role will strive to maximize the capacity of our regional team members, while maintaining a strong focus on our clients.

Now is an exciting time to join one of the Waterloo Area and Southwestern Ontario's Top Employers for 2024


What you will be doing:

  • Work with Assistant Vice President to confirm and gain input to strategies and service team issues and resolve complex situations
  • Active participant of the Group Underwriting Management team
  • Workload management across all regional office teams
  • Responsible for completing all team member quality and quantitative audits and reporting of metrics to Assistant Vice President monthly
  • Work collaboratively with Group Sales Support and Group Service Reps to ensure quotes, renewals and other service team functions meet or exceed service targets
  • Participate in key strategic group benefit projects including development and testing of new products, new processes and system enhancements
  • Respond to client and advisor inquiries with a solution focused approach and accountable for handling all incoming service requests
  • Resolve escalated concerns and complex cross-functional issues balancing client focus with Equitable requirements
  • Develop and/or make recommendation on process redesign/improvement initiatives considering impact to other areas and teams across our group division
  • On-going maintenance and update of all service process and training manuals ensuring clarity of information and usability for both new and existing team members
  • Accountable for the recruitment and development of a professional team capable of providing consistently high level of quality
  • Work in partnership with the AVP on budget planning including team resourcing needs


What you will bring:

  • Minimum 5 years of direct, recent Group Benefits experience,
  • The ability to learn Equitable processes, products, and contracts, in addition to the appropriate provincial health plans, relevant federal / provincial legislation)
  • Excellent analytical, organizational, time-management, problem solving, negotiation and decision-making skills
  • Strong leadership and coaching skills
  • The ability to build and maintain strong relationships and foster teamwork and collaboration across the organization, with strong commitment to continuous improvement and change management
  • Demonstrated communication skills, ability to deliver efficient and responsive customer service, both written and verbal
  • The ability to work collaboratively with various internal and external stakeholders to deliver superior service to distribution partners and clients
  • Strong sense of accountability and ownership for problem resolution
  • Able to work in a fast-paced environment with tight deadlines and changing priorities.
  • Experience using Word, Excel, PowerPoint, Outlook, ability to learn and apply new system applications (BMS)
  • Requires flexibility to travel with a reliable vehicle to visit regional offices where team members are located
  • Post-secondary education or equivalent combination of education and work experience



What's in it for you:

  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company's pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite, full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

  • Provide two professional references (minimum one supervisor and above)

To learn more about Equitable, we encourage you to explore our organization.

At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at if you would like to receive our job postings in an alternative format or require an accommodation with the application process.

#LI-Remote

Other details
  • Job Family Management - People Managers
  • Pay Type Salary
Apply Now

  • Customer Service Assistant Manager

    1 month ago

    Winnipeg, Manitoba, A3C, Manitoba, Canada GVF Group of Companies Full time

    Who we are: Founded in 2006, Fortified Nutrition Limited manufactures and sells high-quality, leading-edge vitamin and mineral premixes and supplements for swine, dairy, beef and poultry producers and supports producers with a sales team across Alberta, Manitoba, Saskatchewan and Montana. Fortified Nutrition is under the GVF Group of Companies umbrella and...

  • Assistant Store Manager

    4 weeks ago

    Winnipeg, Manitoba, A3C, Manitoba, Canada ALDO Group Full time

    If you are passionate about retail, sales management, and fostering a positive shopping environment while demonstrating leadership skills, we invite you to apply for the Assistant Store Manager position. Join our team for an exciting opportunity to drive success and growth within our retail establishment. Looking to unbox your full potential? STEP UP with...

  • Marketing Coordinator

    1 month ago

    Winnipeg, Manitoba, A3C, Manitoba, Canada Summit Search Group Full time

    Summit Search Group has been engaged by Agrihub as we look to recruit their next Marketing Coordinator. Agrihub provides shared services to 10 well-recognized agricultural brands reaching 14 cities and employs over 200 employees with a business focus on livestock equipment and grain handling equipment.Reporting to the Marketing Manager in the Cortex...

  • Senior Sales Manager

    4 weeks ago

    Manitoba, Canada Account Manager Full time

    Job Title: Senior Account Manager - Agricultural SolutionsLocation: RemoteStatus: Full-time, permanentPosition Overview: We are looking for a driven and enthusiastic sales expert to become a vital part of our team as a Senior Account Manager for our Agricultural Solutions division. This position focuses on nurturing and expanding relationships with current...

  • Vice President, Sales and Marketing

    1 month ago

    Winnipeg, Manitoba, A3C, Manitoba, Canada Spirit Healthcare Group Full time

    At Spirit Healthcare Group, we are growing rapidly with innovative solutions and unparalleled service in the healthcare and pharmaceutical space. Our purpose is to grow a group of strong and competitive companies in order to invest in the needs of the indigenous communities we serve.The Spirit Healthcare Group includes our trio of companies – SpiritRx...

  • Assistant Store Manager

    4 weeks ago

    Selkirk, Manitoba, R1A, Interlake, Canada Rexall Pharmacy Group ULC Full time

    The Role: Assistant Store ManagerAt Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I ² CARE” values. Talk about a dream team!What You Are Looking ForA closely connected...

  • Kitchen Assistant

    1 week ago

    Manitoba, Canada KAA GROUP LTD. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Kitchen Helper at KAA GROUP LTD.Key ResponsibilitiesCleaning and Sanitation: Ensure all kitchen equipment, utensils, and surfaces are clean and sanitized to maintain a high level of hygiene.Food Preparation: Assist in preparing, heating, and finishing simple...

  • Senior Account Executive, Agricultural Solutions

    4 weeks ago

    Manitoba, Canada Account Manager Full time

    Job Title: Senior Account Executive, Agricultural SolutionsLocation: Saskatchewan & ManitobaStatus: Full-time, permanentPosition Overview: We are looking for a dynamic and driven sales expert to join our team as a Senior Account Executive in our Agricultural Solutions division. This position focuses on nurturing and growing relationships with current clients...

  • Kitchen Assistant

    4 days ago

    Manitoba, Canada KAA GROUP LTD. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Kitchen Helper at KAA GROUP LTD.Key ResponsibilitiesCleaning and SanitationEnsure all kitchen equipment, utensils, and surfaces are thoroughly cleaned and sanitized throughout the day.Operate dishwashers to wash dishes, glassware, and flatware, and sanitize...

  • Kitchen Assistant

    4 days ago

    Manitoba, Canada KAA GROUP LTD. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Kitchen Helper at KAA GROUP LTD.Key ResponsibilitiesCleaning and SanitationEnsure all kitchen equipment, utensils, and surfaces are thoroughly cleaned and sanitized throughout the day.Operate dishwashers to wash dishes, glassware, and flatware, and sanitize...

  • Food Service Team Member

    1 week ago

    Manitoba, Canada KAA GROUP LTD. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Kitchen Helper at KAA GROUP LTD.Key ResponsibilitiesCleaning and Sanitation: Ensure all kitchen equipment, utensils, and surfaces are clean and sanitized to maintain a high level of hygiene.Food Preparation: Assist in preparing, heating, and finishing simple...

  • Kitchen Assistant

    5 days ago

    Manitoba, Canada KAA GROUP LTD. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Kitchen Helper to join our team at KAA GROUP LTD.Key ResponsibilitiesCleaning and Sanitation: Clean and sanitize items such as dishwasher mats, carts, and waste disposal units to maintain a clean and hygienic kitchen environment.Table Setting and Maintenance: Clear and clean tables, trays,...

  • Kitchen Assistant

    5 days ago

    Manitoba, Canada KAA GROUP LTD. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Kitchen Helper to join our team at KAA GROUP LTD.Key ResponsibilitiesCleaning and Sanitation: Clean and sanitize items such as dishwasher mats, carts, and waste disposal units to maintain a clean and hygienic kitchen environment.Table Setting and Maintenance: Clear and clean tables, trays,...

  • Service Representative

    4 weeks ago

    Winnipeg, Manitoba, A3C, Manitoba, Canada People Corporation Full time

    Life Benefits Solutions, a Division of People Corporation, is a Group Insurance & Retirement Broker servicing Indigenous employers across Canada. We specialize in designing programs that support the unique needs of indigenous and non-indigenous employees and employers.We are adding a Service Representative to our growing team of enthusiastic high achievers...

  • Accounting Manager

    1 month ago

    Brandon, Manitoba, R0J, South West, Canada Jacobson & Greiner Group Full time

    Competitive, market leading, to be negotiated based on experience and education.HOURS of WORK:Full-Time, flexible to mutually agreed upon hours, as required at peak times i.e. month-end, fiscal year-end etc.Position Description:Jacobson & Greiner Group is currently hiring for the full-time position of Accounting Manager. The Accounting Manager will be...

  • Assistant Accounting Manager

    1 month ago

    Brandon, Manitoba, R0J, South West, Canada Jacobson & Greiner Group Full time

    Full-Time, flexible to mutually agreed upon hours, as required at peak times i.e. month-end, fiscal year-end etc.Position Description:Jacobson & Greiner Ltd. is currently hiring for the full-time position of Assistant Accounting Manager. The Assistant Accounting Manager will be responsible for assisting in preparation of monthly financial statements and...

  • Marketing Broker – Hybrid or In-Office

    1 month ago

    Winnipeg, Manitoba, A3C, Manitoba, Canada One Insurance Group Full time

    ONE Insurance has proudly served the insurance needs of customers across Manitoba for over 70 years. We have earned our customers’ trust by providing the guarantee of exceptional insurance products along with exceptional service. We are seeking experienced professionals to join our growing team.About this Opportunity:Reporting to the Director, Commercial...

  • Lead Communications Strategist

    4 weeks ago

    Manitoba, Canada The Mullings Group Full time

    About The Mullings GroupAs a prominent player in the industry, The Mullings Group is committed to excellence and innovation. With a rich history of delivering top-notch services, our organization values a diverse and dynamic workforce that is dedicated to achieving outstanding results.Position OverviewThe Senior Communications Advisor plays a crucial role...

  • Senior Public Relations Consultant

    4 weeks ago

    Manitoba, Canada The Mullings Group Full time

    About The Mullings GroupAs a prominent player in the industry, The Mullings Group is dedicated to delivering exceptional services and solutions to clients across various sectors. With a commitment to excellence and a reputation built on trust, we strive to foster a collaborative environment that empowers our team members to thrive.Position OverviewThe Senior...

  • Customer Service Representative

    3 months ago

    Manitoba, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Winnipeg** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible to provide outstanding customer service to our internal and external customers. The Customer Service Representative will support...