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Customer Experience Lead

2 months ago

Bedford, Quebec, Canada Scotiabank Full time

Customer Experience Lead

Join a purpose-driven team at Scotiabank, a leading bank in the Americas, where we put our customers first and help them achieve their financial goals.

About the Role

As a Customer Experience Lead, you will oversee our high-performing Retail Service teams and lead and support our Customer Experience Associates. You will champion Scotiabank's core values and culture, building strong customer relationships and delivering excellent customer service.

Key Responsibilities

  • Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
  • Build strong customer relationships and deliver excellent customer service
  • Act as the Officer in Charge (OIC) for the branch, managing emergencies and customer escalations
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
  • Act as a change management lead, assisting with the implementation of new policies and procedures

Requirements

  • Excellent leadership skills, able to coach and develop your team
  • Strong customer service skills
  • Previous experience managing a team of employees is a strong asset
  • Excellent communication skills
  • Availability to work a flexible schedule
  • Previous banking experience is a strong asset
  • Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What's in it for you?

  • The opportunity to join a forward-thinking organization with a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities
  • You can expect to be recognized and rewarded for high-performance, with opportunities for advancement and internal training
  • A competitive compensation and benefits package

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.