ServiceNow Developer HRSD

3 weeks ago

Toronto, Ontario, Canada CGI Full time
ServiceNow Developer- HRSD

This role can be situated within proximity to a CGI office


It's an exciting time for CGI, and we are seeking talented individuals ready to embark on this journey with us.

With opportunities that match your expectations, we are committed to fostering your personal and professional growth.

We are currently looking for a ServiceNow Developer with strong HRSD skills to join our Service Management team. This role involves responsibility for development and a strong background in design.

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because


You are invited to be an owner from day 1 as we work together to bring our Dream to life.

That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value.

You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last.

You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities


As a ServiceNow Developer , you will play a critical role in creating, maintaining, and enhancing applications on the ServiceNow ITSM platform specifically HRSD.

Additionally, you will be involved in designing integrations with other existing systems.


Candidates should possess in-depth knowledge of the range of ServiceNow tools and a proven track record in creating integrations with related systems.


  • Designing, maintaining, and optimizing HRSD applications on the ServiceNow platform.
  • Configure and Manage HR criteria, document templates and HR Profiles
  • Define and manage HR Services, Categories, HR Service Catalogs, Catalogs items and Lifecycle Events.
  • Establishing integrations between ServiceNow and other existing systems.
  • Providing second level support to the production support team for ServiceNow operations.
  • Applying innovative and proven technological approaches to solve complex business challenges.
  • Contributing through technical assessments, written documentation, and expert insights.
  • Collaborating in continuous improvement by sharing experiences and knowledge within the team.
Required qualifications to be successful in this role

  • Bachelor Degree in Computer Science, Software Engineering, or any relevant field.
  • Minimum 8 years of working experience in IT.
  • Minimum 5 years working experience in ServiceNow.
  • Hands on experience with ServiceNow platform, HRSD module
  • Strong problem analytical, problem solving skills, and good communication skills.
  • High analytical skills, independent but also structured work in a team.
  • Certifications: Certified ServiceNow Implementation Specialist certification (a plus).
  • Certifications: Certified ServiceNow Application Developer certification (a plus)
  • Bilingual ( English/French) is an asset

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