Client Service Associate
2 days ago
VON is a registered charity and not-for-profit organization that provides home and community care to over 10,000 people every day in Ontario and Nova Scotia. We are dedicated to making a difference in people's lives.
Job Description:We are seeking a detail-oriented and customer service-oriented individual to join our Client Service Team. As a Client Service Team Member, you will be responsible for:
- Assigning client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care
- Receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies
- Working closely with team members and management to ensure daily staffing levels are sufficient and quality client care and service are met
- Supporting clients, nurses, and home support workers to ensure delivery of quality care
- Working in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
- Ensuring confidential information is properly protected and not disclosed to third parties
- Competitive salaries and vacation time
- Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
- Defined Benefit Pension Plan with company contribution for eligible employees
- Comprehensive orientation program
- Opportunities for skill development, eLearning, and career advancement
- Experience with new health care technology such as CellTrak and Procura
- University/College education preferred, High School Diploma required
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Proficiency with MS Office programs, Outlook, faxing software, and database management
- Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
- Experience in a health care environment is an asset
- Previous customer service experience in a contact center environment is considered an asset
- Experience in a unionized environment is considered an asset
This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics.
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